Omnichannel NOW Newsletter Archive

• Holiday season sales grew 8X faster online than in store
• Cyber Monday largest online sales day in history with $3.39 billion
• US retailers have a record setting holiday online, growing 11% over 2015
• Holiday season online sales reach $91.7B according to Adobe 
• Mobile, tablets drove 31% purchases, generating over $28B in revenue
• 57 out of 61 days during the holidays raked in over $1 billion in online sales

  Financial Services

• KeyBank selects Photon to redefine their digital banking experience
• Wells Fargo to rollout new mobile transaction plan making its ATMs card-free
• Fifth Third becomes one of the first banks to offer all 5 mobile payment options
• TD Ameritrade launches new mobile app for long-term investors
• Volkswagen Financial Services targets mobile payments business

  Consumer Goods

• L'Oréal joins other beauty retailers in adopting live chat
• Sephora innovates business practices with mobile buying platform
• Honda and Visa test in-car mobile payment option
• BMW tempts consumers with AR (augmented reality) product visualizer app
• Adidas steps up its in-store experience with VR and wearable design

  Focus of the Month: Mobile Trends and CES Innovations

• Walgreens leverages mobile to remove customer friction
• Top 5 digital transformation predictions for 2017
• Technology trends in digital banking transformation
• 5 exciting enterprise tech trends at CES 2017

• Nordstrom Rack’s president Geevy Thomas named Nordstrom’s first CIO
• Staples hires e-commerce veteran Faisal Masud as new CTO
• Wal-Mart names GE Power’s Clay Johnson CIO

• Bancorp is looking for Chief Information Officer
• Walt Disney seeks Chief Digital Technology Officer
• Volkswagen of America seeks Chief Digital Officer
• Deutsche Bank is looking for Head of IT Technology
• Citibank seeks Chief Information Security Officer 
• Polycom seek for Chief Information Security Officer
• Banc of California is looking for Senior Vice President - IT
• Santander Bank is looking for CCAR IT Senior Director

Retail

• Target pilots reward program in its mobile app to bolster omnichannel strategy
• Neiman Marcus focuses on omnichannel improvements
• Tommy Hilfiger & Burberry launch chatbots—here’s why chatbots are all a rage
• WalMart Inc.’s Sam’s Club rolls out scan-and-go mobile checkout
• Rutter’s farm stores add NCR optic solutions at its stores
• Domino’s innovates on pizza ordering with Facebook Messenger bot
• Urban Outfitters taps omnichannel to spur growth
• GAP updates e-commerce site for its brands for a “better shopping experience”
• Burberry’s personalization tactics of see-now, buy-now via social touchpoints
• Web sales drive all of Best Buy’s growth in Q2

Financial Services

• Chase adds new mobile capability for searching vehicles and financing options
• HSBC’s new technology allows opening a bank account with a selfie
• RBS pilots Ethereum to support domestic payments system
• Citi, HSBC test blockchain for reference data management

Consumer Goods

• Walgreens dives deeper into advanced digital healthcare offerings
• Sephora expands its education-driven monetization with new android app
• Pfizer develops mobile app to monitor depression
• General Mills’ Box Tops campaign gets a mobile makeover
• Toyota’s new app incentivizes safe driving with mobile coupons
• Mac Cosmetics’ new members-only app is uncapping mobile sales

Focus Market of the Month: Holiday Season 2016

• Hustle up for the holidays: omnichannel retailing lessons
• Halloween spending to reach $8.4B, highest in survey history—NRF
• Here’s how millennials are shopping this holiday season
• Best Buy to launch Oculus Rift VR Demos across stores to drive holiday traffic
• Target gears up for holiday season
• Lululemon tries on ship from store for the holidays

• ABB appoints IoT pioneer Guido Jouret as Chief Digital Officer
• Petco appoints John Zevada as SVP & Chief Information Officer
• Tory Burch appoints John Douglas as CTO
• Ken Worzel becomes Nordstrom’s new president for its e-commerce site

• Mastercard seeks VP, Global Digital Marketing
• Saatchi & Saatchi Wellness seeks VP, Engagement Strategist
• Marriott is looking for Sr. Director, Digital Merchandising
• Tiffany & Co seeks Sr. Director, Omnichannel & Direct Marketing
• Wolverine Worldwide seeks Sr. Director DTC Marketing, Analytics
• Estee Lauder seeks Director, Marketing
• KPMG seeks Director, Digital Technology