Omnichannel NOW Newsletter Archive

Retail

• Target pilots reward program in its mobile app to bolster omnichannel strategy
• Neiman Marcus focuses on omnichannel improvements
• Tommy Hilfiger & Burberry launch chatbots—here’s why chatbots are all a rage
• WalMart Inc.’s Sam’s Club rolls out scan-and-go mobile checkout
• Rutter’s farm stores add NCR optic solutions at its stores
• Domino’s innovates on pizza ordering with Facebook Messenger bot
• Urban Outfitters taps omnichannel to spur growth
• GAP updates e-commerce site for its brands for a “better shopping experience”
• Burberry’s personalization tactics of see-now, buy-now via social touchpoints
• Web sales drive all of Best Buy’s growth in Q2

Financial Services

• Chase adds new mobile capability for searching vehicles and financing options
• HSBC’s new technology allows opening a bank account with a selfie
• RBS pilots Ethereum to support domestic payments system
• Citi, HSBC test blockchain for reference data management

Consumer Goods

• Walgreens dives deeper into advanced digital healthcare offerings
• Sephora expands its education-driven monetization with new android app
• Pfizer develops mobile app to monitor depression
• General Mills’ Box Tops campaign gets a mobile makeover
• Toyota’s new app incentivizes safe driving with mobile coupons
• Mac Cosmetics’ new members-only app is uncapping mobile sales

Focus Market of the Month: Holiday Season 2016

• Hustle up for the holidays: omnichannel retailing lessons
• Halloween spending to reach $8.4B, highest in survey history—NRF
• Here’s how millennials are shopping this holiday season
• Best Buy to launch Oculus Rift VR Demos across stores to drive holiday traffic
• Target gears up for holiday season
• Lululemon tries on ship from store for the holidays

• ABB appoints IoT pioneer Guido Jouret as Chief Digital Officer
• Petco appoints John Zevada as SVP & Chief Information Officer
• Tory Burch appoints John Douglas as CTO
• Ken Worzel becomes Nordstrom’s new president for its e-commerce site

• Mastercard seeks VP, Global Digital Marketing
• Saatchi & Saatchi Wellness seeks VP, Engagement Strategist
• Marriott is looking for Sr. Director, Digital Merchandising
• Tiffany & Co seeks Sr. Director, Omnichannel & Direct Marketing
• Wolverine Worldwide seeks Sr. Director DTC Marketing, Analytics
• Estee Lauder seeks Director, Marketing
• KPMG seeks Director, Digital Technology

Retail

• Walgreens’ lessons for mobile success
• Macy’s pilots AI-powered mobile shopping assistant to boost in-store CX
• Staples leverages bots to facilitate online orders, queries
• Sears borrows from Pokemon Go for app-based in-store scavenger hunt
• Walmart Canada’s new app offers rollback alerts, buy-online-pickup-in-store
• Nordstrom’s strong Q2 e-commerce sales driven by sharp focus on mobile
• CVS debuts CVS Pay, an app that integrates mobile payments, pickup and loyalty
• Canadian Tire to focus on digital initiatives, including same-day delivery

Financial Services

• Wells Fargo, JPMC, Citi among big banks teaming up for cybersecurity
• BoA gets a mobile revamp
• Morgan Stanley’s CEO and CFO talk about the bank’s digital strategy
• PNC, U.S. Bank add support for Microsoft Wallet on Windows 10 Mobile
• Fifth Third Bank rolls out its own digital wallet for in-store, online payments

Consumer Goods

• Sephora adds 2 mobile-first digital tools to improve engagement
• Nestlé to develop a digital health platform for personalised health recommendations
• Clorox fuels product sales, donations with mobile receipt campaign
• P&G launches online subscription business for Tide Pods
• Heineken goes hyper-local on mobile to connect soccer fans with brand

Focus Market of the Month: Personalization

• Powerful Personalization tactics from Fortune 500 brands 
• Starbucks is building true personalization capability within app
• Top 7 benefits of personalization 
• BMW adds personal digital assistant for seamless customer experience

• Citi hires Gavin Michael as Head of Technology for Global Consumer Banking
• Nike appoints Skip Potter as Chief Technology Officer
• Citizens Bank names Lamont Young as Head of Digital
• USAA appoints Heather Cox as Chief Technology and Digital Officer
• Patterson Companies hires Todd Marshall as Chief Marketing and Digital Officer
• Tyson Foods appoints Tim Madigan as VP, E-Commerce
• Fitbit announces Adam Pellegrini as VP of Digital Health

• UnitedHealth Group seeks VP, Digital Transformation
• Discover Financial Services seeks VP, Digital Strategy and E-Commerce
• Big Lots Stores seeks VP, E-Commerce
• Michael Kors seeks VP, E-Commerce
• Morgan Stanley seeks VP, Digital platforms
• Citi seeks VP, Digital Strategy & Experience
• JPMC seeks VP Digital Program Manager