Omnichannel NOW Newsletter Archive

Binit Kiran

Omnichannel NOW Newsletter February 2017

Digital_Transform_News_February_Edition

Retail

Target’s CIO and digital chief transforms retailer with in-house talent, Agile
Neiman Marcus’ CEO “re-imagined shopping experience” with high-tech features
Kohl’s is focusing on gradual mobile transformation, says CTO
Starbucks adds voice ordering to its mobile iOS app and Amazon Alexa platform
Walmart re-adjusts its omnichannel focus
Domino’s chatbot gives customers access to full menu on Facebook Messenger
Marriott reimagines mobile app and Mobile Key to personalize travel experience
Ulta Beauty launches referral program to serve its omnichannel customers
Michael Kors to expand “click-and-collect” servicesVitamin Shoppe’s modernization effort slow but steady
California Pizza Kitchen retools its CPK Pizza Dough Rewards App
Ridley’s Family Markets to offer a personalized, digital grocery service

Financial Services

JPMC to mine customer data for “tailored and individual client experience”
Wells Fargo sharpens focus on emerging tech: artificial intelligence and APIs
BoA pilots Apple Genius Bar-inspired branches to serve digital-first customers
Merrill Lynch launches its hybrid robo-human digital advisory platform
TD Ameritrade’s 2017 strategy: leverage big data for personalized analytics
USAA opens new design studio to improve user experience across touchpoints

Consumer Goods

L'Oréal supports data-driven haircare with world’s first smart hairbrush and app
Adidas leverages mobile to deliver products and premium service
Ford to bring Amazon Alexa to vehicles via the new Ford SYNC 3 AppLink
Sears’ Digital Tire Journey aids tire purchasing through artificial intelligence
Honda and Visa test in-car mobile payment option
Tesla launches the most awaited TesLab app - owners delight
Jaguar uses Paypal integration for cashless fuel payments

Focus of the Month: Agile Transformation

Digital speed is re-engineering traditional IT
Agile is playing larger role in finance transformation
Agile implementation models to improve productivity
Randstad Report: The Rise of an Agile Workforce
Agile strategies to manage bug fixes

Apple exec. Chris Lattner joins Tesla as new VP for Autopilot software
Google Fiber names Greg McCray as new CEO
Jonathan Bottomley lead Ralph Lauren’s Global Marketing team
Alaska Airlines hires Charu Jain as new CIO

Samsung NEXT (formerly Samsung Global Innovation Center) looks for new CTO
People’s United Bank seeks Sr. VP, Digital Marketing Manager
Citibank seeks Head of Global Digital Marketing
JPMorgan Chase seeks VP, Digital Product
CVS Health is looking for Vice President, Digital Planning & Operations
Kantar Retail seeks VP, eCommerce & Digital Insights

Mar 6, 2017 11:52:56 AM

Omnichannel NOW Newsletter January 2017

2016 Holiday Season Stats banner

Holiday season sales grew 8X faster online than in store
Cyber Monday largest online sales day in history with $3.39 billion
US retailers have a record setting holiday online, growing 11% over 2015
Holiday season online sales reach $91.7B according to Adobe
Mobile, tablets drove 31% purchases, generating over $28B in revenue
57 out of 61 days during the holidays raked in over $1 billion in online sales

Digital_Transform_News_January_Edition

Retail

How Walgreens leverages mobile to remove customer friction
Macy's prioritizes digital initiatives for business growth
JCPenney plans to emphasize omnichannel services
Bed Bath & Beyond looks at omnichannel tools for future growth
Domino’s brings mobile ordering to Google Home
Dunkin’ Donuts' mobile strategy keeps users coming back to rewards app
Walmart rolls out its Scan & Go app to Android
Sears brings online, offline together in last-minute holiday deal

Financial Services

KeyBank selects Photon to redefine their digital banking experience
Wells Fargo to rollout new mobile transaction plan making its ATMs card-free
Fifth Third becomes one of the first banks to offer all 5 mobile payment options
TD Ameritrade launches new mobile app for long-term investors
Volkswagen Financial Services targets mobile payments business

Consumer Goods

L'Oréal joins other beauty retailers in adopting live chat
Sephora innovates business practices with mobile buying platform
Honda and Visa test in-car mobile payment option
BMW tempts consumers with AR (augmented reality) product visualizer app
Adidas steps up its in-store experience with VR and wearable design

Focus of the Month: Mobile Trends and CES Innovations

Walgreens leverages mobile to remove customer friction
Top 5 digital transformation predictions for 2017
Technology trends in digital banking transformation
5 exciting enterprise tech trends at CES 2017

Nordstrom Rack’s president Geevy Thomas named Nordstrom’s first CIO
Staples hires e-commerce veteran Faisal Masud as new CTO
Wal-Mart names GE Power’s Clay Johnson CIO

Bancorp is looking for Chief Information Officer
Walt Disney seeks Chief Digital Technology Officer
Volkswagen of America seeks Chief Digital Officer
Deutsche Bank is looking for Head of IT Technology
Citibank seeks Chief Information Security Officer
Polycom seek for Chief Information Security Officer
Banc of California is looking for Senior Vice President - IT
Santander Bank is looking for CCAR IT Senior Director

Feb 1, 2017 11:13:10 AM

Omnichannel NOW Newsletter December 2016

Digital_Transform_News_December_Edition

Retail

Neiman Marcus’ Memory Mirror counters digitize beauty demonstrations
Dunkin’ Donuts leverages mobile ordering with curbside pickup facility
Walmart leverages MoneyCard app to help customers save
Starbucks drives mobile innovation with AI and voice-recognition tech
Nordstorm rolls out product eGifting service this holiday season
GNC rolls out new mobile app and loyalty program
BJ’s Wholesale Club adopts mobile ordering
Papa John’s secret ingredients of quality checkout app
Victoria’s Secret enriches mobile experience with real-time runway shopping

Financial Services

CIO Vipin Gupta talks on KeyBank’s transformation of consumer banking services
Western Union expands its mobile offerings with new money-sharing features
Chase unveils Chase Pay mobile payments app
American Express upgrades chatbot to enhance banking experience
BoA adds budgeting tool, nearby deal-finder to mobile banking app
Citibank offers cutting-edge app services for its upper-level investors
First National Bank integrates touch ID for app security innovation
Citizens Bank adds digital investing capabilities to wealth management platform
TD Bank launches transaction tracking app to curb spending

Consumer Goods

Sephora integrates with Vodi for its e-gift card capability
P&G’s Clairol unveils Augmented Reality app to virtually try on hair colors
Adidas rolls out 3D Runner, its 3D-printed shoe via Confirmed app
The Wall Street Journal unveils immersive VR app
Meitu uses Augmented Reality app for virtual try on and purchase

Focus of the Month: Digital Banking Experience

KeyBank’s transforms Digital Consumer Banking
Omnichannel Personalization in Banking & FinServ Companies
How digital innovation is transforming banking

Atif Rafiq hired as Volvo’s Chief Digital Officer to drive digital transformation
Rob Roy joins Sprint as Chief Digital Officer to improve CX
Robert Peck joins Credit Suisse as Head of Global Internet Investment Banking
Lety Nettles joins Rent-a-center as VP, Digital Integration
Scotiabank names 5 new senior hires to spearhead digital strategy

VW Credit seeks SVP & Chief Digital Officer to lead digital transformation
Wall Street Journal seeks SVP, Technology/ Product
UnitedHealth Group seeks Vice President, Digital Transformation
Michael Kors is looking for a Vice President, E-Commerce
Nielsen Innovation Practice is looking for VP, Engineering
JPMorgan Chase seeks VP, Digital Product Manager
Providence Health & Services seeks Sr. Director Operations Digital Innovation
Toys“R”Us seeks Director, Digital Product Management
US Bank seeks Omnichannel Experience Design Director
CVS Health seeks Director - Digital Personalization Enablement

Dec 22, 2016 3:19:46 PM

Omnichannel NOW Newsletter November 2016

Digital_Transformation_News_November_Edition

Retail

Walgreens continues on-site mobile integration with ship-to-store
Toys“R”Us gears up for upcoming holidays with in-store mapping
Photon announces new Holiday Survival Checklist for Retailers
Sears focuses on omnichannel tools for the holiday season
JCPenney offers exclusive Black Friday preview to mobile app users
CVS returns to contactless mobile payments with CVS Pay
McDonald’s introduces screen ordering and table service
Papa John’s goes international with the roll out of new mobile app
For the holidays, Kmart goes all in on mobile
The Coffee Bean moves towards mobile integration; rolls out mobile rewards app
Dunkin’ Donuts rewards loyalty app users with Perks Week
To revamp mobile app and stores, Subway launches digital unit

Financial Services

Citibank unveils digital wallet with Citi Pay as consumer adoption soars
CBA and Wells Fargo combine blockchain and IoT to revolutionize trade finance
JP Morgan, Bank of America & Wells Fargo join forces to take down Venmo
Allstate revamps digital payment method to keep up with mobile finserv popularity
Citi opens up its tech and architecture with global API developer hub
MasterCard embraces chatbot integration