Omnichannel NOW Newsletter Archive

 Consumer Goods

• Porsche offers computerized cruise control for twisty roads
• Toyota bets big on connected-car technology
• Coca Cola upgrades Freestyle dispenser with Bluetooth, mobile app requests
• Beauty giant Shiseido embraces AI technologies
• Samsung & Microsoft join forces to take on Apple with AR & VR headset
• Kia adds AR capabilities to Facebook tool
• Mercedes Benz adds AR owner’s manual to 2018 S-class
• Coty unveils AR-powered Magic Mirror
• Sephora, Nike test out Facebook’s AR Messenger feature

 Financial Services

• Samsung Pay adds image search to drive purchases
• HSBC launches connected money app
• Microsoft taps Stripes, Braintree to power payments in Outlook
• Citizens Financial to launch online consumer bank
• DBS launches digital financial advice tool
• Samsung, Paypal partner on mobile payments
• Capital One acquires digital startup ‘Confyrm’ to implement consumer identity services

 Healthcare / Pharma

• Buoy Health, CVS MinuteClinic partner to send patients from chatbot to care
• NVIDIA, Canon Medical Systems partner to accelerate deep learning in healthcare
• Google develops AR-powered microscope for detecting cancer
• GE unveils next-gen ultrasound system powered by AI
• Walgreens launches online skin advisor to help acne sufferers

 Focus of the Month: Digital transformation in CPG industry 

• Rethink CPG industry with augmented reality
• Adidas, Coty try on Snapchat’s new AR shopping tool
• Google reveals natural sounding voice AI Duplex
• Amazon unveils kid-friendly Echo Dot
• BMW is working with LiDAR company Innoviz to make self-driving cars
• Snapchat launches Spectacles V2, wearable camera glasses
• Disney unveils new VR ‘force jacket’

• Honeywell appoints Michael G.Nefkens as Chief Executive Officer
• Wayfair appoints Dr. Thomas Netzer as Chief Operating Officer
• Novartis appoints John Tsai as Chief Medical Officer
• Unum names Puneet Bhasin as Chief Information & Digital Officer
• Mattel names Ynon Kreiz as Chief Executive Officer
• H-E-B appoints Jag Bath as Chief Digital Officer
• Aon Appoints Richard Schuyler as Chief Executive Officer
• Lockton appoints Said Taiym as Chief Digital Officer
• Caterpillar announces Andrew Bonfield as Chief Financial Officer
• Kohl’s names Doug Howe as Chief Merchandising Officer
• Airbus names Grazia Vittadini as Chief Technology Officer

• DXC Technology seeks Chief Technology Officer
• Sears Holdings is looking for Chief Online Officer
• JPMorgan Chase is looking for Chief Technology Officer
• Marriott seeks VP, Digital Innovation
• Neustar is looking for VP of Marketing
• Thrivent Financial seeks VP, IT Infrastructure
• UnitedHealth Group seeks Chief Information Officer
• Total Wine & More seeks VP, Digital Technology
• MGM Resorts International seeks VP, IT Infrastructure
• Oracle is looking for CTO, Retail Field Industry
• JLL seeks Chief Information Security Officer

  Consumer Goods

• L’Oréal Creates a Global Website Factory to “Share Beauty with All”
• L’Oréal buys beauty company ModiFace for a digital makeover
• HP’s wearable virtual reality PC launched
• Nike launches mobile app to enhance store experience
• Toshiba, Atheer bring enterprise AR platform to smart glasses
• BlackBerry and Jaguar Land Rover collaborate on next-gen vehicles
• Nokia’s new AI powered analytics software improves CX
• Qualcomm unveils IoT-focused vision intelligence platform
• Foxconn to manufacture first blockchain smartphone
• Amway, YouCam Makeup launch artistry app

  Financial Services

• Walmart2World, the new global money transfer service launched
• HSBC applies AI to track financial crime
• BMO launches AI-powered chatbots on Facebook, Twitter
• Bank of America launches digital mortgage application
• Microsoft enables digital payments on its platform
• Santander launches blockchain-based foreign exchange service
• Sage empowers faster payments through Stripe integration

  Healthcare / Pharma

• Humana, Optum team up for blockchain-enabled data-sharing
• NTT Data partners with DataFirst to expand clinical AI capabilities
• FDA approves AI device to detect diabetic eye disease
• Mayo Clinic, Mytonomy collaborate to improve oncology patient experience
• Philips showcases digital pathology system for clinical use
• Apple’s Health app displays medical records from 39 health systems
• Cerner announces collaboration with Salesforce to extend care beyond exam room
• Vanderbilt develops voice assistant for its Epic EHR

  Focus of the Month: Digital transformation in CPG industry 

• Rethink CPG industry with augmented reality
• Why Lowe’s is doubling down on AR for mobile
• Nike acquires Israeli computer vision firm to build digital
• Coca Cola plans to bring digital signage through a mobile app Neko
• Sony and Carnegie Mellon partnering to make new robo-chefs
• Tencent shows off their vision for the future of unmanned retail

• Deutsche Bank names Christian Sewing as Chief Executive Officer
• Kate Spade appoints Anna Bakst as Chief Executive Officer
• Neiman Marcus appoints Adam Orvos as Chief Financial Officer
• Tesco appoints Guus Dekkers as Chief Technology Officer
• Ericsson names Erik Ekudden as Chief Technology Officer
• VF Corporation hires Velia Carboni as Chief Digital Officer
• Lockton names Said Taiym as Chief Digital Officer
• Lululemon hires Justin Richmond as Chief Strategy and Digital Officer
• Christian Dior hires Jens Riewenherm as Chief Digital Officer
• Mondelēz International appoints Martin Renaud as Chief Marketing Officer
• Dr. Reddy’s Labs names Erez Israeli as Chief Operating Officer
• Walmart names Simon Belsham as President
• Apple appoints Jon McCormack as VP of Software

• Citi looks for Chief Decision Management Officer Co-Brand and Digital
• Daily Mail and General Trust seeks Chief Technology Officer
• Flex-N-Gate is looking for Chief Information Officer
• UnitedHealth Group seeks Chief Information Officer
• Ericsson is looking for VP, Chief Technology Officer & Strategy
• Exelon seeks VP & Chief Technology Officer
• MasterCard is looking for VP, Digital Standards Integration
• Capital Group seeks VP, Digital Marketing Channels
• Metro-Goldwyn-Mayer Studios seeks Executive VP and Chief Information Officer
• Art Van seeks Director, Digital Marketing and Content
• Sony Pictures is looking for Director, Digital Marketing
• The Vitamin Shoppe is looking for Director eCommerce and Mobile
  
  

  Consumer Goods

• L'Oréal, SkinCeuticals unveil personalized skincare service
• Cheetos debuts AR app at SXSW conference
• Hershey, GoPuff launch virtual reality shopping experience
• Toshiba's smart glasses are powered by mini Windows PCs
• Bose’s augmented reality glasses use sound instead of sight
• Microsoft and Xiaomi to make AI-powered digital devices
• Sony to launch AI-powered taxi hailing system
• Huawei uses Mate 10 Pro AI to control driverless car
• Samsung pairs AR with Bixby voice assistant platform

  Financial Services

• Capital One uses chatbots to roll out virtual account numbers
• Bank of America to launch AI-powered bot Erica
• Nordea unveils contactless payments for Fitbit and Garmin wearables
• MasterCard taps contactless payments to bolster digital payments
• Cigna rolls out Alexa skill on Amazon Echo
• Bank of Montreal rolls out virtual assistants for Twitter, FB Messenger
• Visa adds receipt capturing technology to its reporting tool
• MasterCard and Megafon extend mobile payment functionality
• NatWest experiments with AI driven digital human Cora to solve queries

  Healthcare / Pharma

• Google’s new AI algorithm predicts heart disease by looking at your eyes
• Philips launches HealthSuite Insights AI-powered healthcare app marketplace
• Fujifilm Medical Systems is expanding an AI research project for imaging technologies
• AI powers GE Healthcare's next-gen ultrasound system
• Microsoft, Apollo Hospitals to use AI for cardiac diseases
• Dell Boomi, Nalta.com and digitalAngel partner to revolutionise the future of healthcare
• Texas surgeons perform first sinus surgery using augmented reality
• Samsung, Travelers, Cedars-Sinai partner on VR pain management study
• Fitbit adds menstrual, ovulation cycles tracking to its smartwatches

  Focus of the Month: Digital 

• Mercedes debuts ‘Digital Light’, an advanced headlamp system
• Disney creates new streaming video unit for digital future
• Novartis, Pear Therapeutics sign deal for two digital therapeutics
• Intermountain Healthcare opens the doors to its new digital hospital
• Infographic: How digital continues to disrupt
• Blog: Six reasons why digital transformation is inevitable in 2018
• Adecco embraces digital disruption with acquisition

• Walgreens appoints James Kehoe as Chief Financial Officer
• Shop Direct appoints Henry Birch as Chief Executive Officer
• UPS names Jim Barber as Chief Operating Officer
• FLSmidth appoints Mikael Lindholm as Chief Digital Officer
• Twitter taps Parag Agrawal as new Chief Technology Officer
• Burberry appoints Riccardo Tisci as Chief Creative Officer
• eBay Hires Jan Pedersen as Chief Scientist, Artificial Intelligence
• 99 Cents Only Stores names Jack Sinclair as Chief Executive Officer
• Hertz hires Paul Stone as Chief Retail Operations Officer
• Albertsons-Rite Aid names Jim Donald as its President and Chief Operating Officer
• VF Corp appoints Velia Carboni as Chief Digital Officer
• 3M appoints Michael Roman as Chief Executive Officer

• Citi looks for Chief Decision Management Officer Co-Brand and Digital
• Daily Mail and General Trust seeks Chief Technology Officer
• Flex-N-Gate is looking for Chief Information Officer
• UnitedHealth Group seeks Chief Information Officer
• Ericsson is looking for VP, Chief Technology Officer & Strategy
• Exelon seeks VP & Chief Technology Officer
• MasterCard is looking for VP, Digital Standards Integration
• Capital Group seeks VP, Digital Marketing Channels
• Metro-Goldwyn-Mayer Studios seeks Executive VP and Chief Information Officer
• Art Van seeks Director, Digital Marketing and Content
• Sony Pictures is looking for Director, Digital Marketing
• The Vitamin Shoppe is looking for Director eCommerce and Mobile
  
  

  Consumer Goods

• L’Oréal Professionnel launches new app to virtually test your hair colors  
• Maybelline, YouCam Makeup announce NY Fashion Week AR beauty experience
• Ford files patent for driverless police car
• Airbus autonomous air taxi completes its first test flight
• Maruti Suzuki and Google launch AI-enabled voice assistance
• Xiaomi partners with Naver in AI for IoT devices
• Wayfair: Early adopter of Facebook 3D

  Financial Services

• Ally Bank aims for Super Bowl success with AR game
• Wells Fargo adds AI enhancements to mobile app
• TD Ameritrade chatbot turns to Twitter for trading
• Singapore Airlines to launch blockchain-based digital loyalty wallet
• Credit Suisse hires virtual IT support agent Amelia
• Unicredit launches iPhone-only buddybank
• ING creates ‘digital shoebox’ app for SMEs
• American Express acquires virtual travel assistant Mezi
• ABN Amro moves escrow accounts to the blockchain
• OCBC Bank scans customer faces for personalized service

  Healthcare / Pharma

• Walgreens awarded patent for oncology program
• Google ‘robomedics’ spot disease faster than doctors
• GE Healthcare, IOC collaborate on precision medicine analytics platform for the Olympics
• FDA approves smartwatch for epilepsy monitoring
• NHS to trial depression app
• UNMC, Wake Forest launch virtual diabetes program
• Elekta taps IBM Watson Health for AI-based clinical decision support system
• Microsoft’s HoloLens used to ‘see inside’ surgical patients
• Amazon launches over-the-counter health products 

  Focus of the Month: Digital 

• Singapore airlines launches ‘Digital Innovation Blueprint’
• Telefonica and FAO partner on digital agriculture initiatives
• Nvidia and Baker Hughes team on AI for oil and gas
• Qualcomm announces new AI engine for smartphone apps
• Vodafone, Mango partner for digital fitting rooms
• Nokia announces review of its digital health business 

• Sony names Kenichiro Yoshida as Chief Executive Officer
• Hudson’s Bay appoints Helena Foulkes as Chief Executive Officer
• Staples hires Alexander Douglas as Chief Executive Officer
• Wynn Resorts appoints Matt Maddox as Chief Executive Officer
• GameStop appoints Michael K. Mauler as Chief Executive Officer
• SES announces Steve Collar as Chief Executive Officer
• Airbnb names Belinda Johnson as Chief Operating Officer
• Cabot Corporation names Dr. Patricia Hubbard as Chief Technology Officer
• Intel appoints Michael Mayberry as Chief Technology Officer
• Ralph Lauren names Alice Delahunt as Chief Digital Officer
• BJ’s Wholesale Club taps Naveen Seshadri as VP, Digital Commerce and Experience

• State Street is looking for Chief Operating Officer
• Berkshire is looking for Chief Information & Technology Officer
• Credit Union seeks Chief Information Officer
• Louis Vuitton hires Chief Technology Officer 
• Metlife seeks VP, Global Digital Strategy and Transformation 
• MGM Resorts seeks VP, Information Technology Operations
• Gartner is looking for VP, Global IT Service Delivery
• GE seeks VP of Infrastructure Services, Digital Technology 
• Allergan is looking for Vice President, IT Digital Immersion
• Pfizer seeks Senior Director, Technology Strategy and Innovation 

  Consumer Goods

• Toyota unveils autonomous e-commerce mobility platform e-Palette
• Nvidia partners with Uber, Volkswagen in self-driving technology
• LG debuts smart speaker ThinQ with Google Assistant
• Nissan developing brain vehicle technology to enhance driving experience
• Under Armour unveils new connected sneakers
• Colgate launches AI-powered electric toothbrush
• Neutrogena launches Skin360 and SkinScanner with FitSkin
• Tesla Model 3 to expand voice control capabilities
• Google, Lenovo unveil stand-alone VR headset
• Brooks steps into custom-fit shoe market

  Financial Services

• Google combines Android Pay and Google Wallet into Google Pay
• MoneyGram and Ripple partner to modernize payments
• Wells Fargo partner with Fitbit to launch payment system “Fitbit Pay”
• LG Wallet set to debut in the US by June
• Bank of America leads blockchain patents

  Healthcare / Pharma

• UnitedHealthcare, Dexcom bring wearable technology solution to battle diabetes
• GE Healthcare, Intel partner to accelerate edge and cloud computing
• General Electric uses AR technology for ultrasound training
• Samsung, MobileHelp partner to bring emergency medical alerts to Gear S3 watches
• Canada will use AI to track suicidal social media posts
• Apple is developing EKG heart monitor for smartwatch
• L'Oreal launches wearable UV sensor to help limit skin cancer risk

  Focus of the Month: Digital Transformation

• GE helps power plants achieve digital transformation
• AI chatbots are rapidly changing the ways of banking
• Multi-cloud and emerging application services fuel digital transformation
• Five digital trends revolutionizing the restaurant industry
• F500 Restaurant Chain delivers frictionless personalized mobile experiences
• Prepare for the next big shift in digital - Moving from mobile-first to AI-first

• Neiman Marcus names Geoffroy van Raemdonck as Chief Executive Officer
• Domino's names Richard Allison as new Chief Executive Officer
• Lowe’s appoints Vikram Singh as Chief Digital Officer  
• Brinker International names Wade Allen as Chief Digital Officer
• McCann Health appoints Marcus Sigurdsson as Chief Digital Officer
• Realogy appoints Dave Gordon as Chief Technology Officer
• Albertsons names Susan Morris as Chief Operating Officer
• Walmart names Judith McKenna as CEO of International Division
• Macy’s appoints Jill Ramsey as Chief Product and Digital Revenue Officer

• UnitedHealth Group is looking for Chief Information Officer
• BNY Mellon seeks Chief Technology Risk Officer
• McKinsey is looking for Chief Technology Officer
• General Electric seeks Chief Technology Officer
• Robert Half seeks Chief Digital Officer
• FIS seeks Chief Technology Officer
• UBS seeks Chief Technology Officer
• JPMorgan Chase is looking for VP, Digital Product
• Harman International seeks Senior Director of Digital
• ABB is looking for Director, Digital Communications

  Consumer Goods

• Sephora expands augmented reality try-on offering
• Apple launches HomePod powered by Siri
• ColourPop selects Qubit’s AI-based platform for personalized makeover
• Wayfair launches visual search with artificial intelligence backend
• Ikea and Apple’s AR app will put virtual furniture in your living room
• Estée Lauder launches augmented reality based try-on feature
• Geeni brings Google Assistant to its smart home products
• Next generation Audi A8 parks itself with ease
• WearableX unveils connected, responsive yoga pants
• Meitu launches new AR experience for its MakeupPlus app

  Financial Services

• Wells Fargo launching mobile app feature to track subscriptions
• Mastercard taps APIs to expand its services and reach
• FirstData completes CardConnect acquisition
• Goldman Sachs steps up its mobile presence
• Citi Pay comes to the U.S., bringing the digital wallet to a new country
• Tesco rolls out contactless loyalty cards
• Western Union unveils upgrade of its digital payments platform for students
• Visa and Mastercard eye opportunities in B2B payments

  Healthcare / Pharma

• Walgreens: At the corner of technology and a better CX
• Johnson & Johnson attempts to advance 3D printing technology in healthcare
• Bayer partners with Slantrange to deploy aerial remote for advanced research
• EliteHealth launches senior-focused artificial intelligence health companion
• McKesson merges med sync and mobile delivery across platforms
• Walgreens’ mobile app brings older patients into digital fold

   Focus of the Month: Personalization

• Qubit aims to provide scalable Personalization program
• Personalization will grow your business or your competitors
• Google Play music gets more personalized with new release radio
• At Under Armour, more data brings more Personalization
• Auto software solutions provide Personalization and added intelligence
• ColourPop selects Qubit for Personalization makeover
• Hyper-Personalization is about to disrupt three major industries

• Quicken Loans is looking for Chief Technology Officer
• Juniper Networks is looking for Chief Technology Officer
• Leidos is looking for Chief Technology Officer
• B.E.Smith looks for Chief Information Officer
• Prime Healthcare seeks Chief Information Officer
• LifePoint Health is looking for Market Chief Information Officer
• L’Oréal seeks VP, IT Retail Systems & Strategy
• Ford is looking for Director, Technology (Big Data)

  Consumer Goods

• Sephora expands augmented reality try-on offering
• Apple launches HomePod powered by Siri
• ColourPop selects Qubit’s AI-based platform for personalized makeover
• Wayfair launches visual search with artificial intelligence backend
• Ikea and Apple’s AR app will put virtual furniture in your living room
• Estée Lauder launches augmented reality based try-on feature
• Geeni brings Google Assistant to its smart home products
• Next generation Audi A8 parks itself with ease
• WearableX unveils connected, responsive yoga pants
• Meitu launches new AR experience for its MakeupPlus app

  Financial Services

• First Data launches new Merchant fraud detection tech
• JPMC to integrate Zcash technology to its Enterprise Blockchain platform
• First Data doubles down on innovation, Buys CardConnect
• Wells Fargo explores the future of Security and authentication
• Morgan Stanley develops a new Digital Mortgage app

  Healthcare / Pharma

• Walgreens improves CX by focusing on Digital Transformation
• Cardinal health presents Customer Experience design Forum
• Johnson & Johnson innovation announces new collaboration
• Anthem leverages Data, technology to support value-based care
• Voiceitt lets people with speech impairments use voice-controlled technology
• IBM’s Watson to tailor cancer treatments
• Warby Parker launches eye exam app for customers
• Bayer gets FDA approval for app-connected injector for multiple sclerosis patients

   Focus of the Month: Mobile CX

• Best Buy, Target and Home Depot rank highest for mobile customer experience
• New study on mobile customer experience
• Focusing on mobile CX is great for your business
• Why notifications deliver great CX?
• Mobile customer engagement - Key driver for in-store sales
• Top tips for designing high-converting progressive web apps for retail
• Best ways to create highly effective mobile UX design

• Citi is looking for SVP, Global Digital Targeting and Analytics
• Toys R Us seeks Vice President, Digital Merchandising
• Warner Bros. Entertainment Group seeks VP, Digital Marketing
• JPMorgan Chase is looking for VP, Digital Payments Product Manager
• Walmart seeks Director, Digital Relationship Service
• MetLife is looking for Director, US Web Strategy
• S&P Global seeks Director, Digital Customer Acquisition & Experience
• CVS Health seeks Digital Director, Marketing & Personalization Capabilities

  Consumer Goods

• Ikea finds out customer preferences in AI: straight from the horse’s mouth
• Nestle leverages Digital Ecosystems to transform its Bottled water Biz
• Apple Pay transactions surged 450% over the past year
• Apple acquires popular sleep tracking platform and hardware maker
• Toys R Us introduces tablets to improve staff-customer interaction
• Pepsi integrates Snapchat on bottles of its limited edition Pepsi Fire range

  Financial Services

• The transformation of mobile applications for financial services
• MasterCard and General Motors power digital payments
• American Express new Alexa skill lets you pay bills with your voice
• Visa to use token service to offer customized digital card management services
• MasterCard tests payment card that leverages biometric technology
• Western Union Facebook Bot makes money transfer easier
• WoraPay, order ahead app integrates Masterpass

  Healthcare / Pharma

• Healthgrades, Conversa roll out AI-powered chatbots
• Johnson&Johnson leverages the power of 3D Printing technology
• Providence Health uses mobile app to help time-starved young moms
• Microsoft’s vibrating watch Emma quiets Parkinson’s tremors
• Abbott launches smartphone-compatible insertable cardiac monitor
• Fitbit leverages digital to get deeper into healthcare ecosystem

   Focus of the Month: Restaurants going Digital

• Top Digital strategies that spice up CX in restaurants
• Starbucks attempts to balance technology, in-store experience
• McDonald’s to be the first to have Mobile ordering at all U.S restaurants
• Unicorn frapp frenzy spurs mobile, digital innovation at Starbucks
• 7 companies that are changing the face of restaurant marketing
• The Cheesecake Factory, Subway and FreshDirect introduce bots to improve CX

• Walmart’s technology incubator hires Jennifer Fleiss as its CEO
• Lululemon Athletica taps REI’s Averill as Executive Vice President and CTO
• GroupM names Lindsay Pattison as CTO to enhance agility
• Levi Strauss promotes Chris Clark to CIO
• Procter & Gamble announces Javier Polit as its new CIO

• Dell seeks Senior Technical Professional - CTO
• JPMorgan Chase is looking for CDO Finance
• Gartner seeks Leadership partner, Data and Analytics
• Citi Bank is looking for CDO Data Quality Delivery head
• Kelly Services is looking for CDO Compliance Analyst
• Robert Half Technology is looking for CIO
• JPMorgan Chase is looking for CIO and Treasury

  Consumer Goods

• Adidas unveils mobile fitness app for fitness freaks
• L'Oréal Canada to launch beauty services on Facebook Messenger
• Google and Levi’s smart jacket wears hit stores this fall
• Jenn-Air® connected wall ovens will respond to Alexa voice commands
• Adidas shapes Futurecraft 4D shoe using digital light synthesis technology
• Montblanc unveils its first smartwatch
• Everlast and fitness tracking innovator PiQ brings artificial intelligence to boxing

  Financial Services

• Visa Enables Spend Tracking On Amazon Business
• Big banks partner Broadridge to pilot blockchain-based proxy voting
• PayPal and Google Get Cozy With New Digital Wallet Partnership
• U.S. Bank Breaks Ground With Commercial Cards For Apple Pay
• PayPal’s 203M Users Drive More Frequency with digital payments
• Wells Fargo tests Facebook chatbot

  Healthcare / Pharma

• NHS launches breastfeeding chatbot to support new mothers
• Apple team working on non-invasive sensors to better treat diabetes
• Google says crowdsourced data makes for better fitness apps
• Toyota develops new robotic leg brace to help stroke patients walk again
• Facebook’s hardware focused Building 8 to include brain scan tech
• Voice-activated Amazon Echo app offers first aid tips in times of emergency
• Smart glucose-tracking contact lenses could transform diabetes care
• Vi, the world’s first voice-activated artificial intelligent personal trainer

   Focus of the Month: Mobile

• Apple Readies iPhone Overhaul for Smartphone’s 10th Anniversary
• Google adds 'Similar Items' feature to Image Search capabilities
• Study: 13% of all iPhones in use have Apple Pay activated
• LG Electronics preps mobile payments launch
• Google moves Shopping List to Google Express, Home apps
• Report: Mobile contactless users to reach 150M in 2017
• Facebook's Strategy for Augmented Reality Starts With Phones

• Target names Kroger exec Jeff Burt new Grocery chief
• Costco Wholesale appoints Kenneth Denman to board
• Walmart promotes three execs to improve Customer-facing technology
• Handshake names Paul McCarthy, Chief People Officer
• Sotheby’s Realty hires former Barneys, Gucci marketer as new CMO

• Citi is looking for Vice President, Global Digital Payments Strategy
• Banc of California seeks VP, Payment Solutions, Business Development
• NBA is recruiting for Vice President, Digital Products
• Federal Reserve Bank of Philadelphia seeks VP, Digital Strategy
• McKesson is looking for Vice President, E-commerce and Marketing
• NetJets is looking for Director, Digital Marketing Acquisition
• CVS Health seeks Director, Digital Product

  Financial Services

• JPMC is building a digital mortgage platform to improve home financial experience
• Citigroup launches API portal for payment initiation
• Western Union looks to expand mobile access to its services
• BoA launches peer-to-peer payments with Zelle
• Capital One launches gender-neutral AI bot to address customer queries
• Royal Bank of Canada integrates with Siri for e-transfers
• Bank of the West offers 5 major mobile wallet solutions for convenient purchasing
• BNP Paribas launches mobile investment advisory tool as new client experience
• Manulife CIO focuses on customer experience, mobile apps

  Consumer Goods

• L'Oréal Paris celebrated Valentine's Day with branded Snapchat lens
• Sephora expands Augmented Reality experience with virtual try-on eye shadows
• P&G’s Olay taps mobile platform for skincare recommendations
• Tag Heuer launches its latest Android Wear smartwatch
• iRobot’s Roomba to explore connected home opportunities with Alexa integration

   Focus of the Month: Chatbots and Conversational Commerce

• Infographic: the state of chatbots
• Insights into conversational commerce
• Why chatbots are important for customer experience
• Top 7 banking skills of Amazon’s Alexa
• AI-driven chatbots: the future of retail industry 
• How chatbots get their personalities
• 7 ways chatbots can benefit your marketing strategy

• Steve Turner has been named Walgreens’ new VP and CIO
• Gary Clark becomes Tesla Motor’s new CIO
• Mike Nettles named Papa John’s Sr VP, Chief Information & Digital Officer
• John Abel is now Sr VP and CIO for Ellie Mae

• Amazon Web Services seeks Head of Digital Innovation Program
• UnitedHealth Group seeks Vice President, Digital Transformation
• Macy’s is recruiting for VP of Product Management
• Warner Bros. Entertainment seeks VP, Consumer & Digital Marketing
• MetLife seeks AVP, Brand Digital Marketing Strategy
• JCPenny is looking for Director Digital Marketing