Omnichannel NOW Newsletter Archive

Retail

• Target, Macy’s, JCPenney, Kohl’s, and Walmart are leading the mobile charge
• Nordstrom invests in technology to align its e-commerce and in-store initiatives
• Saks takes personalization to a new level via omnichannel associates
• Kohl’s brings Apple Pay, store charge card, and loyalty program together
• Dunkin’ Donuts to take mobile ordering nationwide and test curbside delivery
• Walmart expands online grocery pickup service, launches Walmart Pay
• Wendy's plans to automate 6,000 restaurants with self-service ordering kiosks
• Wingstop deploys new POS system to grow online orders
• Lessons on personalization from Frank & Oak’s tech-driven retail model

  Financial Services

• Western Union’s mobile focus pays off; supports 55% of its US online transactions
• JPMC and Bank of America Android apps allow fingerprint sign-in on all devices
• Barclays upgrading Android banking app with contactless payments feature
• Humana Pharmacy’s Apple Watch app makes medication refill and tracking easy
• Bank of America will connect with customers via Facebook Messenger app
• Goldman Sachs joins the online retail banking party by launching GS Bank
• Deutsche Bank gears up for future: builds Digital Factory for IT modernization

  Consumer Goods

• L’Oreal furiously chases digital innovation
• Puma introduces BeatBot, a personal training robo controllable via a mobile app
• PepsiCo’s Cracker Jack replaces toy prize with "mobile digital experiences”
• Altria Group's Marlboro app—featuring mobile couponing—reaches milestone
• GoPro announces VR video app and livestreaming tools

  Focus Market of the Month: Supermarkets

• Kroger CEO outlines strategy and focus on technology and innovation
• Whole Foods is increasing digital couponing reach
• SuperValu focuses on digital and other initiatives to improve top-line results
• Food City expands GoCart curbside pickup program
• Wegmans to roll out digital coupons to Shoppers Club members in Rochester

• Toys ‘R’ Us hires Phil Newmoyer as Chief Information Officer
• Ajay Waghray joins Assurant as Chief Technology Officer
• Tom Lamb joins Academy Sports + Outdoors as Chief Marketing Officer
• Damon Burrell joins Estée Lauder as SVP Consumer Engagement

• New York & Company seeks SVP, Retail and Customer Innovation Technology
• Adidas Group seeks VP, Direct to Consumer, for its Reebok brand
• Turner Broadcasting is looking for VP, Mobile Web and Emerging Platforms
• Michael Kors is hiring VP, Global Omni Channel Marketing
• Bloomingdale’s seeks Operating VP, Paid Search/Affiliate/Digital Business Dev.