Omnichannel NOW Newsletter Archive

Retail

• Walgreens amplifies mobile ordering by integrating on-site mobile with ship-to-store
• Neiman Marcus focuses on omnichannel improvements
• Target translates customer’s love into mobile experiences
• CVS Pharmacy takes CVS Pay nationwide following successful pilot
• Staples enabled Apple Pay through mobile site and app
• Kohl’s launches its own mobile payment option — Kohl’s Pay
• Nordstrom taps mobile to bring personalization into stores
• Walmart’s Sam’s Club rolls out scan and go mobile checkout services
• Chevron to offer NFC mobile payments at the pump

Financial Services

• Western Union launches mobile money transfer app in Canada
• JPMorgan Chase is building a blockchain on Ethereum
• American Express launches Amex for developers
• US Bank finds geolocation innovation for anti-fraud
• ABN Amro enables payment requests through Apple’s Siri

Consumer Goods

• Campbell’s heats up mobile recipes via weather pattern-driven AI ads
• PepsiCo garners 8x ROI with gamified mobile coupons
• Luxottica Group's Oakley brand launched fitness tracking eyewear Radar Pace
• Skechers boosts in-store experience with Instagram-integrated commerce app
• Rimmel unveils augmented reality mirror, virtual try-on options for cosmetics
• Mary Kay launches social-first omnichannel campaign
• Aldo creates single view of omnichannel shoppers

Focus Market of the Month: Loyalty Program

• How to build a successful Omnichannel Loyalty Program
• Walgreens debuts new subset of loyalty app targeting beauty fans
• 7- Eleven shifts focus to its app-based 7Rewards loyalty program
• Mondelez lifts customer loyalty by 25% by mobile coupon redemption
• Quiznos launches loyalty program app called Toasty Points
• Marriott taps power of loyalty program and Pokémon Go
• Bed Bath & Beyond pilots membership-only loyalty program
• Mac Cosmetics’ new members-only app includes tiered loyalty levels, offers

• Ford Motor names Rajendra "Raj" Rao as CEO of Ford Smart Mobility
• Anjani Kumar joins Collabera as Global Chief Digital Officer
• Pizza Hut appoints Helen Vaid as Chief Customer Officer
• Weis Markets appoints R. Gregory Zeh, Jr. as  Vice President and CIO
• Google hires David Foster as VP of Product Engineering

• Rakuten seeks Group VP, Technology
• CVS Health seeks Director of Omnichannel Merchandising
• Visa seeks Director, UX Innovation
• Bed Bath & Beyond seeks Director, Mobile Strategy and Product Management
• Sterling National Bank seeks Director, Digital Channel Management

Retail

• Target pilots reward program in its mobile app to bolster omnichannel strategy
• Neiman Marcus focuses on omnichannel improvements
• Tommy Hilfiger & Burberry launch chatbots—here’s why chatbots are all a rage
• WalMart Inc.’s Sam’s Club rolls out scan-and-go mobile checkout
• Rutter’s farm stores add NCR optic solutions at its stores
• Domino’s innovates on pizza ordering with Facebook Messenger bot
• Urban Outfitters taps omnichannel to spur growth
• GAP updates e-commerce site for its brands for a “better shopping experience”
• Burberry’s personalization tactics of see-now, buy-now via social touchpoints
• Web sales drive all of Best Buy’s growth in Q2

Financial Services

• Chase adds new mobile capability for searching vehicles and financing options
• HSBC’s new technology allows opening a bank account with a selfie
• RBS pilots Ethereum to support domestic payments system
• Citi, HSBC test blockchain for reference data management

Consumer Goods

• Walgreens dives deeper into advanced digital healthcare offerings
• Sephora expands its education-driven monetization with new android app
• Pfizer develops mobile app to monitor depression
• General Mills’ Box Tops campaign gets a mobile makeover
• Toyota’s new app incentivizes safe driving with mobile coupons
• Mac Cosmetics’ new members-only app is uncapping mobile sales

Focus Market of the Month: Holiday Season 2016

• Hustle up for the holidays: omnichannel retailing lessons
• Halloween spending to reach $8.4B, highest in survey history—NRF
• Here’s how millennials are shopping this holiday season
• Best Buy to launch Oculus Rift VR Demos across stores to drive holiday traffic
• Target gears up for holiday season
• Lululemon tries on ship from store for the holidays

• ABB appoints IoT pioneer Guido Jouret as Chief Digital Officer
• Petco appoints John Zevada as SVP & Chief Information Officer
• Tory Burch appoints John Douglas as CTO
• Ken Worzel becomes Nordstrom’s new president for its e-commerce site

• Mastercard seeks VP, Global Digital Marketing
• Saatchi & Saatchi Wellness seeks VP, Engagement Strategist
• Marriott is looking for Sr. Director, Digital Merchandising
• Tiffany & Co seeks Sr. Director, Omnichannel & Direct Marketing
• Wolverine Worldwide seeks Sr. Director DTC Marketing, Analytics
• Estee Lauder seeks Director, Marketing
• KPMG seeks Director, Digital Technology

Retail

• Walgreens’ lessons for mobile success
• Macy’s pilots AI-powered mobile shopping assistant to boost in-store CX
• Staples leverages bots to facilitate online orders, queries
• Sears borrows from Pokemon Go for app-based in-store scavenger hunt
• Walmart Canada’s new app offers rollback alerts, buy-online-pickup-in-store
• Nordstrom’s strong Q2 e-commerce sales driven by sharp focus on mobile
• CVS debuts CVS Pay, an app that integrates mobile payments, pickup and loyalty
• Canadian Tire to focus on digital initiatives, including same-day delivery

Financial Services

• Wells Fargo, JPMC, Citi among big banks teaming up for cybersecurity
• BoA gets a mobile revamp
• Morgan Stanley’s CEO and CFO talk about the bank’s digital strategy
• PNC, U.S. Bank add support for Microsoft Wallet on Windows 10 Mobile
• Fifth Third Bank rolls out its own digital wallet for in-store, online payments

Consumer Goods

• Sephora adds 2 mobile-first digital tools to improve engagement
• Nestlé to develop a digital health platform for personalised health recommendations
• Clorox fuels product sales, donations with mobile receipt campaign
• P&G launches online subscription business for Tide Pods
• Heineken goes hyper-local on mobile to connect soccer fans with brand

Focus Market of the Month: Personalization

• Powerful Personalization tactics from Fortune 500 brands 
• Starbucks is building true personalization capability within app
• Top 7 benefits of personalization 
• BMW adds personal digital assistant for seamless customer experience

• Citi hires Gavin Michael as Head of Technology for Global Consumer Banking
• Nike appoints Skip Potter as Chief Technology Officer
• Citizens Bank names Lamont Young as Head of Digital
• USAA appoints Heather Cox as Chief Technology and Digital Officer
• Patterson Companies hires Todd Marshall as Chief Marketing and Digital Officer
• Tyson Foods appoints Tim Madigan as VP, E-Commerce
• Fitbit announces Adam Pellegrini as VP of Digital Health

• UnitedHealth Group seeks VP, Digital Transformation
• Discover Financial Services seeks VP, Digital Strategy and E-Commerce
• Big Lots Stores seeks VP, E-Commerce
• Michael Kors seeks VP, E-Commerce
• Morgan Stanley seeks VP, Digital platforms
• Citi seeks VP, Digital Strategy & Experience
• JPMC seeks VP Digital Program Manager

Retail

• Walgreens lets customers redeem digital coupons for online, in-store purchases
• Macy's app leverages beacon technology to provide in-store product info
• JCPenney redesigns app, adds same-day pickup; a look at how digital improves sales
• Target’s Cartwheel app gets in-store features; CIO says digital is top priority
• American Eagle Outfitters brings image recognition tech into app’s search bar
• Kohl’s CTO reveals plans for holograms, mobile pay and smart hangers
• Staples rolls out same-day delivery service for online orders
• Lowe’s using Tango technology to develop 3D app for home improvement projects
• Barnes & Noble CDO discusses the bookseller’s digital and mobile plans

Financial Services

• Chase Pay expands mobile payments reach, accepted at Shell across US
• USAA becomes first US bank to offer voice-guided deposit feature in app
• BMO’s “first-of-its-kind” service lets users open bank account via smartphone
• ABN Amro introduces investing via Mobile Banking app
• Bank of America enables cardless transactions through Apple Pay at select ATMs

Consumer Goods

• Sephora doubles down on AR and AI for virtual trials, live tutorials, chatbot service
• L’Oréal USA launches make-up themed emoji keyboard app for beauty lovers
• Nike adds native biometric authentication to SNKRS; launches open-source software
• PepsiCo’s CEO Indra Nooyi talks about the firm’s digital drive
• Akzo Nobel upgrades Visualizer app with video visualisation tech and AR
• Coty-owned Rimmel lets users try-on other people’s make-up styles via new AR app

 Focus Market of the Month: Intelligent Assistants

• The rise of chatbots and conversational interfaces: redefining brand engagement
• Citibank tests app with Amazon’s voice recognition tech for bill payments
• American Express previews Amex bot for Facebook Messenger
• Capital One launches robos that function as digital advisers; humans on call too
• Whole Foods’ Messenger chatbot helps users find recipes using emojis
• Rolls Royce’s AI-powered luxury car heralds the future of mobility

• AIG names Michael Lewis as Chief Digital Officer
• Chubb Limited appoints Ed Levin as Digital Business Officer
• Del Monte names Robert Long as VP and CIO
• Daimler hires Sabine Scheunert to head new digitization unit

• Citi seeks Senior Vice President, Global Digital Strategy
• The Hartford seeks Vice President, Digital Marketing, Personal Lines
• Visa seeks Vice President, Global Sourcing, Technology Sourcing Head
• Morgan Stanley seeks Program Manager, VP - Digital Platforms
• Lincoln National Corporation seeks Head of Digital Analytics

  Financial Services

• Citi CX chief on why the bank is optimizing digital CX with emphasis on mobile
• Photon issues new Guide to Cybersecurity for Financial Services
• RBC, CIBC, BMO, TD Bank and Scotiabank now support Apple Pay
• Wells Fargo to launch its own mobile wallet for Android later this summer
• BoA study says consumer device dependency is driving mobile banking

  Consumer Goods

• Mobile game success influences Mondelez to invest in apps, video content
• Levi’s-Google partnership launches jacket that performs smartphone tasks
• Under Armour launches shopping app driven by personal fitness data
• Porsche founds Digitization Competence Center
• Time Inc.’s first revenue rise in six quarters is due to digital investments

  Focus Market of the Month: Cybersecurity

• Top 5 reasons why cybersecurity is critical to your omnichannel plan
• JPMorgan Chase CIO discusses cyber security strategy
• Wells Fargo CMO says biometrics, monetary investments key to security plans
• Bank of America’s Touch ID leads its ‘simple + secure’ authentication strategy

• Lance Wills becomes first EVP and global Chief Technology Officer of Toys “R” Us
• Jason Goldberger becomes Target’s first Chief Digital Officer
• Jim Lanzone is CBS Corp.’s first Chief Digital Officer
• Melissa Stevens selected by Fifth Third Bancorp as Chief Digital Officer
• Suja Chandrasekaran joins Kimberly-Clark as Chief Information Officer
• Beau Gray joins US Bank as SVP, Head of Omnichannel Experience

• Visa seeks Chief Security Architect - Security Engineering
• JPMorgan Chase seeks VP, Digital Product Business Analyst - Technical Analysis
• Disney Parks & Resorts seeks VP, Information Management & Emerging Tech
• McGraw-Hill Education seeks VP, Software and Platform Services

Retail

• Target, Macy’s, JCPenney, Kohl’s, and Walmart are leading the mobile charge
• Nordstrom invests in technology to align its e-commerce and in-store initiatives
• Saks takes personalization to a new level via omnichannel associates
• Kohl’s brings Apple Pay, store charge card, and loyalty program together
• Dunkin’ Donuts to take mobile ordering nationwide and test curbside delivery
• Walmart expands online grocery pickup service, launches Walmart Pay
• Wendy's plans to automate 6,000 restaurants with self-service ordering kiosks
• Wingstop deploys new POS system to grow online orders
• Lessons on personalization from Frank & Oak’s tech-driven retail model

  Financial Services

• Western Union’s mobile focus pays off; supports 55% of its US online transactions
• JPMC and Bank of America Android apps allow fingerprint sign-in on all devices
• Barclays upgrading Android banking app with contactless payments feature
• Humana Pharmacy’s Apple Watch app makes medication refill and tracking easy
• Bank of America will connect with customers via Facebook Messenger app
• Goldman Sachs joins the online retail banking party by launching GS Bank
• Deutsche Bank gears up for future: builds Digital Factory for IT modernization

  Consumer Goods

• L’Oreal furiously chases digital innovation
• Puma introduces BeatBot, a personal training robo controllable via a mobile app
• PepsiCo’s Cracker Jack replaces toy prize with "mobile digital experiences”
• Altria Group's Marlboro app—featuring mobile couponing—reaches milestone
• GoPro announces VR video app and livestreaming tools

  Focus Market of the Month: Supermarkets

• Kroger CEO outlines strategy and focus on technology and innovation
• Whole Foods is increasing digital couponing reach
• SuperValu focuses on digital and other initiatives to improve top-line results
• Food City expands GoCart curbside pickup program
• Wegmans to roll out digital coupons to Shoppers Club members in Rochester

• Toys ‘R’ Us hires Phil Newmoyer as Chief Information Officer
• Ajay Waghray joins Assurant as Chief Technology Officer
• Tom Lamb joins Academy Sports + Outdoors as Chief Marketing Officer
• Damon Burrell joins Estée Lauder as SVP Consumer Engagement

• New York & Company seeks SVP, Retail and Customer Innovation Technology
• Adidas Group seeks VP, Direct to Consumer, for its Reebok brand
• Turner Broadcasting is looking for VP, Mobile Web and Emerging Platforms
• Michael Kors is hiring VP, Global Omni Channel Marketing
• Bloomingdale’s seeks Operating VP, Paid Search/Affiliate/Digital Business Dev.

Retail

• Macy’s VP of digital media focuses on location data to drive omnichannel strategy
• Best Buy adds same-day delivery to 11 markets as part of omnichannel strategy
• Target’s Cartwheel app now equipped to redeem third-party coupons
• Starbucks updates its mobile app with personalized offers, new rewards program
• Dunkin' Donuts rolls out a new app and new DD Perks promotion
• Lowe’s pilots HoloLens-powered in-store AR to ramp up shopping experience
• Domino's new app allows users to order pizza without them having to click
• Taco Bell tests ordering via artificial intelligence on Slack
• Pizza Hut, Wingstop, CiCi's Pizza execs discuss mobile apps' business impact

  Financial Services

• Bank of America simplifies online payments; also to release Windows 10 app
• Western Union launches ‘WU Edge’ - a digital trading arena for businesses
• U.S. Bank upgrades mobile app for iPhone with Touch ID feature
• Diebold set to enhance banking experience for customers via “smart” ATMs
• Bank of Montreal to allow validation of online payments via fingerprints and selfies
• Visa Inc.’s swipe-to-pay tool simplifies user experience with Visa Checkout

  Consumer Goods

• Sephora’s Virtual Artist to have live 3D facial recognition on app and website
• Nike’s latest app offers a range of personalized services
• Fossil Group to launch 100+ wearables for 8 brands by 2016 holiday season
• By 2016 end, Samsonite suitcases to have beacons for easy, private tracking
• Diageo (owning Johnnie Walker, Smirnoff) targets US restos with app investment

  Focus Market of the Month: Automotive

• The new Ford Escape drives connectivity, mobility, and CX to the next level
• Hyundai Motors America's CEO says cars to make 'ultimate mobile device'
• Audi’s A3 series enhanced with digital innovations
• BMW’s latest app notifies car owners when it is time to leave
• Honda’s personalized digital ads result in 29% sales lift

• GE Healthcare appoints Charles Koontz as Chief Digital Officer
• Alain Fischer appointed as Chief Digital Officer of Societe Generale
• Universal Music Group hires Ty Roberts as Chief Technology Officer
• Jennifer Sepull joins USAA as Chief Information Officer
• Petco hires Jodi Watson and Spencer Insolia for online growth
• Ashley Price joins Abercrombie & Fitch as SVP and Creative Director, Marketing

• BMO Harris, a Bank of Montreal subsidiary, seeks Head of Digital, US
• Capital One seeks Head of Professional Services group
• NBCUniversal is seeking VP, Digital
• Macy’s requires VP, Architecture and Platform Services
• HSBC seeks VP Head of Digital Commerce
• McDonald’s is hiring Global Digital Director, User Experience & Design

Financial Services

• Chase redesigns online banking for its 33M customers by revamping its website
• Wells Fargo reveals details of its biometric app for corporate clients
• State Street outlines Beacon vision of digital transformation to investors
• American Express’ digital wallet patent promises to innovate loyalty rewards
• TD Bank adopts Visa's tokenization technology, enhancing mobile experience
• People's United Bank launches Samsung Pay for mobile banking customers
• Capital One allows payment via Amazon's Echo; also launches credit rating app

  Consumer Goods

• L’Oréal CEO’s digitization plans; Makeup Genius app adds purchasing button
• Estee Lauder’s omnichannel efforts show impressive results
• Coca-Cola revamps retail packaging into Virtual Reality headset
• Oral-B Genius brings app-enabled dental hygiene experience to new level
• Mondelēz International’s BelVita launches omnichannel breakfast campaign
• Nestlé looks to digital commitment 
• Unilever’s Dove brand gets personal with customized tweet analysis

• Citi seeks Senior Vice President, Experience Producer
• Visa is hiring for Vice President, End User Technology
• JPMorgan Chase seeks Digital Advisory Product Manager
• Estée Lauder is looking for Vice President, Consumer Marketing
• Adidas seeks Vice President, Direct to Consumer
• L’Oreal is recruiting for Assistant Vice President, IT Big Data Architect

Omnichannel NOW newsletter aims to inform and inspire the digital community.

• Pizza Hut sets single-day digital sales record with $12M in overall digital sales
• Social apps showed most engagement during Super Bowl 50
• Super Bowl 50 proved to be the most mobile of all Super Bowls to-date—Flurry

 Retail

• Walgreens’ CIO focuses on consumer data analytics to enhance CX
• Neiman Marcus leverages technology to personalize shopping experience
• Domino's added ordering capability on Amazon Echo just in time for Super Bowl
• Macy's leverages RFID for “Pick to the Last Unit” omnichannel fulfilment
• Wal-Mart merges its e-commerce and corporate IT teams to speed up innovation
• Kroger’s ClickList program gains steam
• Whole Foods’ app-only digital coupons combats legacy POS systems
• Panera Bread adds mobile ordering; aims $1B in digital sales by 2017
• Chick-fil-A begins national roll-out of Apple Pay
• Best Buy adds visual search technology to enhance catalog-browsing experience
• Rite Aid deploys largest beacon technology installation in the US retail industry

  Financial Services

• JPMorgan Chase to offer app-enabled ATM withdrawals
• Western Union expands its “digital omni-channel network” through Viber users
• Bank of America plans to triple spending on its mobile app in 2016
• Fifth Third Bank adds Touch ID to its app for easy checkout and CX evolution
• US Bank drives app downloads and engagement through incentives
• Wells Fargo and Bank of America are integrating Apple Pay at their ATMs
• Visa brings NFC to all the payment terminals at Levi’s Stadium for Super Bowl 50
• BNY Mellon offers new big data analytics capabilities 

  Consumer Goods

• Sephora’s Virtual Artist leverages AR to drive in-app conversions
• L'Oréal e-comm sales grew rapidly, reached 1.3B euros in 2015
• Nestlé Waters CMO aims to connect web, mobile & brick-&-mortar
• Estée Lauder bolsters digital, credits mobile for 36% of online transactions
• Adidas allows customization of D Lillard 2 on its Miadidas customization site
• RB, formerly Reckitt Benckiser, pursues growth through data and analytics
• PepsiCo’s Gatorade unveils a “smart cap” bottle for personalized hydration

• BNP Paribas appoints Rudi Collin as Chief Digital Officer
• Adam Sussman becomes Nike’s first Chief Digital Officer
• Macy's hires Justin MacFarlane as Chief Strategy and Innovation Officer
• Deutsch hires Trevor O’Brien as CTO and promotes Pam Scheideler to CDO
• Gap taps Abercrombie’s marketing veteran Craig Brommers as new CMO

• Banco Santander is looking for Head of Digital Strategy
• SAP seeks Head of Digital Platform Strategy
  
• State Street is recruiting for Head of Institutional Marketing, North America
• Takeda Pharmaceuticals seeks Head of Takeda Digital Accelerator, R&D
• NBCUniversal is hiring for VP, Mobile & Digital Platforms
• Kellogg’s is recruiting for Vice President - Global E-Commerce
• Ann Inc. seeks Associate Vice President, Head of Omnichannel Technology
• US Bank is looking for Omnichannel Business Readiness Channel Leader
• Coach seeks Director, Global Digital + Ecommerce IT

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