Omnichannel NOW Newsletter Archive

Retail

• Walgreens’ lessons for mobile success
• Macy’s pilots AI-powered mobile shopping assistant to boost in-store CX
• Staples leverages bots to facilitate online orders, queries
• Sears borrows from Pokemon Go for app-based in-store scavenger hunt
• Walmart Canada’s new app offers rollback alerts, buy-online-pickup-in-store
• Nordstrom’s strong Q2 e-commerce sales driven by sharp focus on mobile
• CVS debuts CVS Pay, an app that integrates mobile payments, pickup and loyalty
• Canadian Tire to focus on digital initiatives, including same-day delivery

Financial Services

• Wells Fargo, JPMC, Citi among big banks teaming up for cybersecurity
• BoA gets a mobile revamp
• Morgan Stanley’s CEO and CFO talk about the bank’s digital strategy
• PNC, U.S. Bank add support for Microsoft Wallet on Windows 10 Mobile
• Fifth Third Bank rolls out its own digital wallet for in-store, online payments

Consumer Goods

• Sephora adds 2 mobile-first digital tools to improve engagement
• Nestlé to develop a digital health platform for personalised health recommendations
• Clorox fuels product sales, donations with mobile receipt campaign
• P&G launches online subscription business for Tide Pods
• Heineken goes hyper-local on mobile to connect soccer fans with brand

Focus Market of the Month: Personalization

• Powerful Personalization tactics from Fortune 500 brands 
• Starbucks is building true personalization capability within app
• Top 7 benefits of personalization 
• BMW adds personal digital assistant for seamless customer experience

• Citi hires Gavin Michael as Head of Technology for Global Consumer Banking
• Nike appoints Skip Potter as Chief Technology Officer
• Citizens Bank names Lamont Young as Head of Digital
• USAA appoints Heather Cox as Chief Technology and Digital Officer
• Patterson Companies hires Todd Marshall as Chief Marketing and Digital Officer
• Tyson Foods appoints Tim Madigan as VP, E-Commerce
• Fitbit announces Adam Pellegrini as VP of Digital Health

• UnitedHealth Group seeks VP, Digital Transformation
• Discover Financial Services seeks VP, Digital Strategy and E-Commerce
• Big Lots Stores seeks VP, E-Commerce
• Michael Kors seeks VP, E-Commerce
• Morgan Stanley seeks VP, Digital platforms
• Citi seeks VP, Digital Strategy & Experience
• JPMC seeks VP Digital Program Manager

  Financial Services

• Citi CX chief on why the bank is optimizing digital CX with emphasis on mobile
• Photon issues new Guide to Cybersecurity for Financial Services
• RBC, CIBC, BMO, TD Bank and Scotiabank now support Apple Pay
• Wells Fargo to launch its own mobile wallet for Android later this summer
• BoA study says consumer device dependency is driving mobile banking

  Consumer Goods

• Mobile game success influences Mondelez to invest in apps, video content
• Levi’s-Google partnership launches jacket that performs smartphone tasks
• Under Armour launches shopping app driven by personal fitness data
• Porsche founds Digitization Competence Center
• Time Inc.’s first revenue rise in six quarters is due to digital investments

  Focus Market of the Month: Cybersecurity

• Top 5 reasons why cybersecurity is critical to your omnichannel plan
• JPMorgan Chase CIO discusses cyber security strategy
• Wells Fargo CMO says biometrics, monetary investments key to security plans
• Bank of America’s Touch ID leads its ‘simple + secure’ authentication strategy

• Lance Wills becomes first EVP and global Chief Technology Officer of Toys “R” Us
• Jason Goldberger becomes Target’s first Chief Digital Officer
• Jim Lanzone is CBS Corp.’s first Chief Digital Officer
• Melissa Stevens selected by Fifth Third Bancorp as Chief Digital Officer
• Suja Chandrasekaran joins Kimberly-Clark as Chief Information Officer
• Beau Gray joins US Bank as SVP, Head of Omnichannel Experience

• Visa seeks Chief Security Architect - Security Engineering
• JPMorgan Chase seeks VP, Digital Product Business Analyst - Technical Analysis
• Disney Parks & Resorts seeks VP, Information Management & Emerging Tech
• McGraw-Hill Education seeks VP, Software and Platform Services

Retail

• Macy’s VP of digital media focuses on location data to drive omnichannel strategy
• Best Buy adds same-day delivery to 11 markets as part of omnichannel strategy
• Target’s Cartwheel app now equipped to redeem third-party coupons
• Starbucks updates its mobile app with personalized offers, new rewards program
• Dunkin' Donuts rolls out a new app and new DD Perks promotion
• Lowe’s pilots HoloLens-powered in-store AR to ramp up shopping experience
• Domino's new app allows users to order pizza without them having to click
• Taco Bell tests ordering via artificial intelligence on Slack
• Pizza Hut, Wingstop, CiCi's Pizza execs discuss mobile apps' business impact

  Financial Services

• Bank of America simplifies online payments; also to release Windows 10 app
• Western Union launches ‘WU Edge’ - a digital trading arena for businesses
• U.S. Bank upgrades mobile app for iPhone with Touch ID feature
• Diebold set to enhance banking experience for customers via “smart” ATMs
• Bank of Montreal to allow validation of online payments via fingerprints and selfies
• Visa Inc.’s swipe-to-pay tool simplifies user experience with Visa Checkout

  Consumer Goods

• Sephora’s Virtual Artist to have live 3D facial recognition on app and website
• Nike’s latest app offers a range of personalized services
• Fossil Group to launch 100+ wearables for 8 brands by 2016 holiday season
• By 2016 end, Samsonite suitcases to have beacons for easy, private tracking
• Diageo (owning Johnnie Walker, Smirnoff) targets US restos with app investment

  Focus Market of the Month: Automotive

• The new Ford Escape drives connectivity, mobility, and CX to the next level
• Hyundai Motors America's CEO says cars to make 'ultimate mobile device'
• Audi’s A3 series enhanced with digital innovations
• BMW’s latest app notifies car owners when it is time to leave
• Honda’s personalized digital ads result in 29% sales lift

• GE Healthcare appoints Charles Koontz as Chief Digital Officer
• Alain Fischer appointed as Chief Digital Officer of Societe Generale
• Universal Music Group hires Ty Roberts as Chief Technology Officer
• Jennifer Sepull joins USAA as Chief Information Officer
• Petco hires Jodi Watson and Spencer Insolia for online growth
• Ashley Price joins Abercrombie & Fitch as SVP and Creative Director, Marketing

• BMO Harris, a Bank of Montreal subsidiary, seeks Head of Digital, US
• Capital One seeks Head of Professional Services group
• NBCUniversal is seeking VP, Digital
• Macy’s requires VP, Architecture and Platform Services
• HSBC seeks VP Head of Digital Commerce
• McDonald’s is hiring Global Digital Director, User Experience & Design