Omnichannel NOW Newsletter Archive

Retail

• Walgreens lets customers redeem digital coupons for online, in-store purchases
• Macy's app leverages beacon technology to provide in-store product info
• JCPenney redesigns app, adds same-day pickup; a look at how digital improves sales
• Target’s Cartwheel app gets in-store features; CIO says digital is top priority
• American Eagle Outfitters brings image recognition tech into app’s search bar
• Kohl’s CTO reveals plans for holograms, mobile pay and smart hangers
• Staples rolls out same-day delivery service for online orders
• Lowe’s using Tango technology to develop 3D app for home improvement projects
• Barnes & Noble CDO discusses the bookseller’s digital and mobile plans

Financial Services

• Chase Pay expands mobile payments reach, accepted at Shell across US
• USAA becomes first US bank to offer voice-guided deposit feature in app
• BMO’s “first-of-its-kind” service lets users open bank account via smartphone
• ABN Amro introduces investing via Mobile Banking app
• Bank of America enables cardless transactions through Apple Pay at select ATMs

Consumer Goods

• Sephora doubles down on AR and AI for virtual trials, live tutorials, chatbot service
• L’Oréal USA launches make-up themed emoji keyboard app for beauty lovers
• Nike adds native biometric authentication to SNKRS; launches open-source software
• PepsiCo’s CEO Indra Nooyi talks about the firm’s digital drive
• Akzo Nobel upgrades Visualizer app with video visualisation tech and AR
• Coty-owned Rimmel lets users try-on other people’s make-up styles via new AR app

 Focus Market of the Month: Intelligent Assistants

• The rise of chatbots and conversational interfaces: redefining brand engagement
• Citibank tests app with Amazon’s voice recognition tech for bill payments
• American Express previews Amex bot for Facebook Messenger
• Capital One launches robos that function as digital advisers; humans on call too
• Whole Foods’ Messenger chatbot helps users find recipes using emojis
• Rolls Royce’s AI-powered luxury car heralds the future of mobility

• AIG names Michael Lewis as Chief Digital Officer
• Chubb Limited appoints Ed Levin as Digital Business Officer
• Del Monte names Robert Long as VP and CIO
• Daimler hires Sabine Scheunert to head new digitization unit

• Citi seeks Senior Vice President, Global Digital Strategy
• The Hartford seeks Vice President, Digital Marketing, Personal Lines
• Visa seeks Vice President, Global Sourcing, Technology Sourcing Head
• Morgan Stanley seeks Program Manager, VP - Digital Platforms
• Lincoln National Corporation seeks Head of Digital Analytics

Retail

• Macy’s VP of digital media focuses on location data to drive omnichannel strategy
• Best Buy adds same-day delivery to 11 markets as part of omnichannel strategy
• Target’s Cartwheel app now equipped to redeem third-party coupons
• Starbucks updates its mobile app with personalized offers, new rewards program
• Dunkin' Donuts rolls out a new app and new DD Perks promotion
• Lowe’s pilots HoloLens-powered in-store AR to ramp up shopping experience
• Domino's new app allows users to order pizza without them having to click
• Taco Bell tests ordering via artificial intelligence on Slack
• Pizza Hut, Wingstop, CiCi's Pizza execs discuss mobile apps' business impact

  Financial Services

• Bank of America simplifies online payments; also to release Windows 10 app
• Western Union launches ‘WU Edge’ - a digital trading arena for businesses
• U.S. Bank upgrades mobile app for iPhone with Touch ID feature
• Diebold set to enhance banking experience for customers via “smart” ATMs
• Bank of Montreal to allow validation of online payments via fingerprints and selfies
• Visa Inc.’s swipe-to-pay tool simplifies user experience with Visa Checkout

  Consumer Goods

• Sephora’s Virtual Artist to have live 3D facial recognition on app and website
• Nike’s latest app offers a range of personalized services
• Fossil Group to launch 100+ wearables for 8 brands by 2016 holiday season
• By 2016 end, Samsonite suitcases to have beacons for easy, private tracking
• Diageo (owning Johnnie Walker, Smirnoff) targets US restos with app investment

  Focus Market of the Month: Automotive

• The new Ford Escape drives connectivity, mobility, and CX to the next level
• Hyundai Motors America's CEO says cars to make 'ultimate mobile device'
• Audi’s A3 series enhanced with digital innovations
• BMW’s latest app notifies car owners when it is time to leave
• Honda’s personalized digital ads result in 29% sales lift

• GE Healthcare appoints Charles Koontz as Chief Digital Officer
• Alain Fischer appointed as Chief Digital Officer of Societe Generale
• Universal Music Group hires Ty Roberts as Chief Technology Officer
• Jennifer Sepull joins USAA as Chief Information Officer
• Petco hires Jodi Watson and Spencer Insolia for online growth
• Ashley Price joins Abercrombie & Fitch as SVP and Creative Director, Marketing

• BMO Harris, a Bank of Montreal subsidiary, seeks Head of Digital, US
• Capital One seeks Head of Professional Services group
• NBCUniversal is seeking VP, Digital
• Macy’s requires VP, Architecture and Platform Services
• HSBC seeks VP Head of Digital Commerce
• McDonald’s is hiring Global Digital Director, User Experience & Design