Omnichannel NOW Newsletter Archive

Omnichannel NOW newsletter aims to inform and inspire the digital community.

• Pizza Hut sets single-day digital sales record with $12M in overall digital sales
• Social apps showed most engagement during Super Bowl 50
• Super Bowl 50 proved to be the most mobile of all Super Bowls to-date—Flurry

 Retail

• Walgreens’ CIO focuses on consumer data analytics to enhance CX
• Neiman Marcus leverages technology to personalize shopping experience
• Domino's added ordering capability on Amazon Echo just in time for Super Bowl
• Macy's leverages RFID for “Pick to the Last Unit” omnichannel fulfilment
• Wal-Mart merges its e-commerce and corporate IT teams to speed up innovation
• Kroger’s ClickList program gains steam
• Whole Foods’ app-only digital coupons combats legacy POS systems
• Panera Bread adds mobile ordering; aims $1B in digital sales by 2017
• Chick-fil-A begins national roll-out of Apple Pay
• Best Buy adds visual search technology to enhance catalog-browsing experience
• Rite Aid deploys largest beacon technology installation in the US retail industry

  Financial Services

• JPMorgan Chase to offer app-enabled ATM withdrawals
• Western Union expands its “digital omni-channel network” through Viber users
• Bank of America plans to triple spending on its mobile app in 2016
• Fifth Third Bank adds Touch ID to its app for easy checkout and CX evolution
• US Bank drives app downloads and engagement through incentives
• Wells Fargo and Bank of America are integrating Apple Pay at their ATMs
• Visa brings NFC to all the payment terminals at Levi’s Stadium for Super Bowl 50
• BNY Mellon offers new big data analytics capabilities 

  Consumer Goods

• Sephora’s Virtual Artist leverages AR to drive in-app conversions
• L'Oréal e-comm sales grew rapidly, reached 1.3B euros in 2015
• Nestlé Waters CMO aims to connect web, mobile & brick-&-mortar
• Estée Lauder bolsters digital, credits mobile for 36% of online transactions
• Adidas allows customization of D Lillard 2 on its Miadidas customization site
• RB, formerly Reckitt Benckiser, pursues growth through data and analytics
• PepsiCo’s Gatorade unveils a “smart cap” bottle for personalized hydration

• BNP Paribas appoints Rudi Collin as Chief Digital Officer
• Adam Sussman becomes Nike’s first Chief Digital Officer
• Macy's hires Justin MacFarlane as Chief Strategy and Innovation Officer
• Deutsch hires Trevor O’Brien as CTO and promotes Pam Scheideler to CDO
• Gap taps Abercrombie’s marketing veteran Craig Brommers as new CMO

• Banco Santander is looking for Head of Digital Strategy
• SAP seeks Head of Digital Platform Strategy
  
• State Street is recruiting for Head of Institutional Marketing, North America
• Takeda Pharmaceuticals seeks Head of Takeda Digital Accelerator, R&D
• NBCUniversal is hiring for VP, Mobile & Digital Platforms
• Kellogg’s is recruiting for Vice President - Global E-Commerce
• Ann Inc. seeks Associate Vice President, Head of Omnichannel Technology
• US Bank is looking for Omnichannel Business Readiness Channel Leader
• Coach seeks Director, Global Digital + Ecommerce IT

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