Omnichannel NOW Newsletter Archive

Dec 1, 2017 4:57:09 AM

Omnichannel NOW Newsletter October 2017

Digital_Transform_News_October Edition

Retail

Walmart launches 30 Second Mobile Returns
Amazon powers Virtual Reality with Body Labs acquisition
Target launches new AR feature on mobile
IKEA ARKit app lets shoppers virtually try before buying
Sonos announces Alexa-controlled wireless speakers
Anthropologie brings AR into online furniture shopping
Burberry uses Apple's AR tech to engage app users
Amazon launches smart delivery system: Key
Mastercard partners with Swarovski to launch VR shopping app
Lowe's launches two augmented reality apps for home makeovers

Consumer Goods

Cambria launches AR App for design visualization
Fanta creates elevator-crash VR experience
Wayfair launches Real-Time Delivery Tracking
Levi’s tests RFID to analyse in-store data
Google unveils AR stickers for Pixel phones

Financial Services

Wells Fargo rolls out contactless ATMs to reduce transaction time
TD bank announces conversational AI platform agreement with Kasisto
Mastercard and PayPal expand global digital partnership
BNP Paribas pivots to AI for trade processing
Royal Bank of Canada is building AI into its mobile banking app
Visa launches new authentication technology: Visa ID Intelligence
Fidelity moving towards VR for empathy training

Healthcare / Pharma

P&G launches new Clearblue connected ovulation app
Sanofi, Innovation Health evaluate digital health solutions for diabetes
Apple and J&J join FDA program to fast-track digital health apps
Anthem Blue Cross to launch digital health platform
CDC releases new app to track child development
Mass General’s iPhone app screens for postpartum depression
IBM and UC San Diego launch AI services for aging population
Nuance unveils AI virtual assistant for healthcare

Focus of the Month: Augmented Reality

How AR can improve customer experience
Wikibuy adds AR to comparison shopping app
How AR and VR headsets are gaining momentum
Toys R Us launches 'digital playground' with AR app
Perfect Corp. raises $25 million to develop AR beauty apps

American Express appoints new Chief Technology Officer
FCC announces Eric Burger as Chief Technology Officer
Cotiviti appoints Chief Digital Officer
Campbell appoints Francisco Fraga as Chief Technology Officer
Goodyear names Mike Dauberman as new CDO

Robert Walters seeks Chief Technology Officer
Sentara is looking for Chief Technology Officer
Vectrus is looking for Chief Technology Officer
HID Global Corporation seeks SVP and Chief Technology Officer
GroupM seeks Global Head of IT Compliance
Teradata is looking for VP, Global Cyber Security
Citi seeks Head of Global Open Banking

Nov 3, 2017 10:54:31 AM

Omnichannel NOW Newsletter September 2017

Digital_Transform_News_September Edition

Retail

Nike unveils Live Design that creates custom sneakers in 90 mins
Levi's leverages AI to launch Virtual Stylist
Hayneedle launches new iOS App with Visual Search Feature
BJ's Wholesale Club reinforces omnichannel initiatives with a new website
Kohl's partners with Amazon to sell Alexa-enabled appliances
Home Depot partners with GoogleHome and enters Voice-Activated Market
Apple makes big splash in Augmented Reality with the launch of Iphone X
IKEA launches new app with Augmented Reality feature
Amazon launches new generation of Echo speakers

Consumer Goods

P&G’s advertising future defined by Artificial Intelligence
Wayfair leverages Big Data and omnichannel to revolutionize shopping
Adidas leverages ultra boost technology for all weather conditions
Sephora embraces digital technologies to enhance CX
Nike introduces flyleather sustainable technology
Louis Vuitton unveils Tambour Horizon, its first luxury smartwatch
Coca Cola uses Artificial Intelligence to bolster CX

Financial Services

Bank of America’s back office bots provide solution for new accounts receivable
JPMorgan announces joint venture between its consumer and retail teams
U.S. Bank enables voice transactions via Alexa skill
Inside Visa’s IoT playbook to deliver a better experience
Bank of America upgrades its digital offerings
Mastercard Engage helps partners with their digital gap
Banking via chatbot: Citi launches Facebook messenger service

Healthcare / Pharma

Texas Health Aetna launches virtual ER care app
Mayo clinic offers first aid assistance via Amazon’s Alexa digital assistant
Apple’s watch 3 rolls out heart health and smart fitness features
Concierge Key health to launch on-demand app to healthcare nationwide
Google rolls out tool to help diagnose depression
Microsoft sets up new healthcare division based on AI
Hospitals adopt IoT technologies to enhance security

Focus of the Month: Voice and Visual Search

Apple adds visual search to its Music Android App
Voice search is the key to simplifying UX
Visual search offers great promise for the future of food
How voice search is changing everything for brands
Visual search products revolutionize online shopping experience

Novartis appoints Bertrand Bodson as Chief Digital Officer
Bang & Olufsen names Christian Birk as Chief Digital Officer
Deutsche Bank hires Thomas Nielsen as its new Chief Digital Officer
Sprint names Ivo Rook as Senior VP of IoT
MGM Resorts appoints Kelly Smith as Senior VP and Chief Digital Officer

AIG is looking for Digital CTO
Dell is recruiting for Field CTO, Isilon Hybrid
NBA seeks Vice President, Product Optimization and Growth
NBC is looking for Vice President, Digital Platforms
Fiserv seeks VP, Product Management, Digital Channels
CVS Health seeks for Mobile and Digital Innovation, IT Director
Western Digital is looking for Director, Digital Learning and Platforms
Pfizer is looking for Director, Digital Strategy & Data Innovation
Capital One is looking for Director, Digital Communications

Sep 29, 2017 11:40:01 AM

Omnichannel NOW Newsletter August

Digital_Transform_News_August Edition

Retail

Walmart joins with Google on voice-activated shopping
Starbucks to step up rollout of cloud-based ‘Digital Flywheel’ program
Domino’s Pizza launches Amazon Echo ordering service
eBay rolls out AI-based image-driven shopping search tools
Walmart expands ‘Pickup Towers’ for online orders
Macy’s launches self-scanning technology to enhance in-store experience
Simon launches concierge bot for mall shoppers
QVC offers first TV-mobile AR beauty shopping experience
BJ’s Wholesale Club makes shift to mobile-first

Consumer Goods

Nike launches SNEAKRS mobile app in Europe
Sephora unveils beauty social platform
Daimler, Bosch partner for automated valet parking
Apple experimenting with several augmented reality glasses
BMW launches new digital parts and accessories shop
Earth Fare leverages AI to optimize promotions
Levis experiments with 3-D printed denim
Meitu launches three virtual makeup looks

Financial Services

JP Morgan Chase attempts to automate online small-business loans
Wells Fargo leverages cyber range technology to improve cybersecurity
Citi aims to provide mobile-first banking experience for its premium customers
Bank of America to pilot iris-scan logins for mobile banking customers
U.S. bank bets AI can finally deliver 360-degree view
Bank of America expands small-business mobile capabilities
Santander VC arm invests in two Artificial Intelligence companies

Healthcare / Pharma

Fitbit’s new smartwatch leaks in new images
Samsung’s upcoming Gear Fit2 Pro may add additional health features
Google acquires Senosis Health, maker of diagnostic apps
Aetna Dental partners with Brighter to improve online customer experience
Johnson & Johnson announces clinical data for HIV preventive vaccine

Focus of the Month: Restaurants going Digital

Cloud-based technology: solution for restaurants' turnover dilemma
TGI Fridays sets out to reinvent happy hour with chatbots and IoT
Restaurants placing in-store tech on the menu
Technology's impact on today’s restaurant industry
Chatbots for restaurants to create a better customer experience
How technology is improving restaurants' businesses

Hulu hires Google marketing veteran Kelly Campbell as CMO
Google Brain hires Chris Lattner for its Artificial Intelligence team
Campbell Soup hires Shakeel Farooque as VP of digital
Google hires Liron Damir as Head of UX to improve smart home experience
Dropbox hires Quentin Clark as SVP of engineering, product and design
BNY Mellon hires tech-focused Charles Scharf as its CEO

The Nuance Group is seeking CTO, VP Technology, Enterprise Division
General Atomics is looking for Vice President and Chief Technology Officer
CBS is looking for Vice President, Cloud Architecture
AllianceBernstein is seeking MD, Head of Digital Transformation
Citi Group is looking Head of NAM Chief Technology Office
Sephora is seeking Director, Marketing Technology
Estée Lauder is seeking Director, Brand Marketing Technology Lead

Sep 1, 2017 10:47:23 AM

Omnichannel NOW Newsletter July 2017

Digital_Transform_News_July Edition

Retail

JC Penney customers can now use Apple Pay in stores
Alibaba launches virtual assistant technology
Walmart’s pay wallet to provide faster store credit
Brick and Mortar Retail’s technology makeover
How physical retailers can expand their online presence
Amazon starts session for developers dubbed Alexa Dev Days
Apple looking to face scanning technology
How Walmart uses AI to drive omnichannel customer experiences

Consumer Goods

Sephora expands augmented reality try-on offering
Apple launches HomePod powered by Siri
ColourPop selects Qubit’s AI-based platform for personalized makeover
Wayfair launches visual search with artificial intelligence backend
Ikea and Apple’s AR app will put virtual furniture in your living room
Estée Lauder launches augmented reality based try-on feature
Geeni brings Google Assistant to its smart home products
Next generation Audi A8 parks itself with ease
WearableX unveils connected, responsive yoga pants
Meitu launches new AR experience for its MakeupPlus app

Financial Services

Wells Fargo launching mobile app feature to track subscriptions
Mastercard taps APIs to expand its services and reach
FirstData completes CardConnect acquisition
Goldman Sachs steps up its mobile presence
Citi Pay comes to the U.S., bringing the digital wallet to a new country
Tesco rolls out contactless loyalty cards
Western Union unveils upgrade of its digital payments platform for students
Visa and Mastercard eye opportunities in B2B payments

Healthcare / Pharma

Walgreens: At the corner of technology and a better CX
Johnson & Johnson attempts to advance 3D printing technology in healthcare
Bayer partners with Slantrange to deploy aerial remote for advanced research
EliteHealth launches senior-focused artificial intelligence health companion
McKesson merges med sync and mobile delivery across platforms
Walgreens’ mobile app brings older patients into digital fold

Focus of the Month: Personalization

Qubit aims to provide scalable Personalization program
Personalization will grow your business or your competitors
Google Play music gets more personalized with new release radio
At Under Armour, more data brings more Personalization
Auto software solutions provide Personalization and added intelligence
ColourPop selects Qubit for Personalization makeover
Hyper-Personalization is about to disrupt three major industries

Quicken Loans is looking for Chief Technology Officer
Juniper Networks is looking for Chief Technology Officer
Leidos is looking for Chief Technology Officer
B.E.Smith looks for Chief Information Officer
Prime Healthcare seeks Chief Information Officer
LifePoint Health is looking for Market Chief Information Officer
L’Oréal seeks VP, IT Retail Systems & Strategy
Ford is looking for Director, Technology (Big Data)

Jul 31, 2017 5:30:37 AM

Omnichannel NOW Newsletter June 2017

Digital_Transform_News_June Edition

Retail

Neiman Marcus embraces digital technology to tap innovative CX
Under Armour aims to be the Facebook and LinkedIn of connected fitness
Walmart introduces app for faster store credit access
DXL sponsors GameOn’s Chatbot - Trash Talk
Supervalu migrates to cloud to leverage its Digital Transformation
Neiman Marcus increases Personalized offers to drive sales
Walmart invests in technology to increase customer engagement
L’Oreal launches ‘Fit Culture’ Mobile app to welcome new employees
Walmart introduces Automated grocery pick up kiosks
Dunkin’ Donuts integrates Masterpass with Mobile app, loyalty program
Target debuts 360-degree shoppable home

Consumer Goods

Sephora expands augmented reality try-on offering
Apple launches HomePod powered by Siri
ColourPop selects Qubit’s AI-based platform for personalized makeover
Wayfair launches visual search with artificial intelligence backend
Ikea and Apple’s AR app will put virtual furniture in your living room
Estée Lauder launches augmented reality based try-on feature
Geeni brings Google Assistant to its smart home products
Next generation Audi A8 parks itself with ease
WearableX unveils connected, responsive yoga pants
Meitu launches new AR experience for its MakeupPlus app

Financial Services

First Data launches new Merchant fraud detection tech
JPMC to integrate Zcash technology to its Enterprise Blockchain platform
First Data doubles down on innovation, Buys CardConnect
Wells Fargo explores the future of Security and authentication
Morgan Stanley develops a new Digital Mortgage app

Healthcare / Pharma

Walgreens improves CX by focusing on Digital Transformation
Cardinal health presents Customer Experience design Forum
Johnson & Johnson innovation announces new collaboration
Anthem leverages Data, technology to support value-based care
Voiceitt lets people with speech impairments use voice-controlled technology
IBM’s Watson to tailor cancer treatments
Warby Parker launches eye exam app for customers
Bayer gets FDA approval for app-connected injector for multiple sclerosis patients

Focus of the Month: Mobile CX

Best Buy, Target and Home Depot rank highest for mobile customer experience
New study on mobile customer experience
Focusing on mobile CX is great for your business
Why notifications deliver great CX?
Mobile customer engagement - Key driver for in-store sales
Top tips for designing high-converting progressive web apps for retail
Best ways to create highly effective mobile UX design

Citi is looking for SVP, Global Digital Targeting and Analytics
Toys R Us seeks Vice President, Digital Merchandising
Warner Bros. Entertainment Group seeks VP, Digital Marketing
JPMorgan Chase is looking for VP, Digital Payments Product Manager
Walmart seeks Director, Digital Relationship Service
MetLife is looking for Director, US Web Strategy
S&P Global seeks Director, Digital Customer Acquisition & Experience
CVS Health seeks Digital Director, Marketing & Personalization Capabilities

Jul 26, 2017 11:27:28 AM

Omnichannel NOW Newsletter May 2017

Digital_Transform_News_May Edition

Retail

Meitu’s BeautyPlus introduces augmented reality (AR) filters to selfies
Starbucks iOS app adds gifting via iMessage, Apple Pay
Walgreens expands customer loyalty with microservices
Tommy Hilfiger launches first mobile app in Europe
Charlotte Russe launches next generation mobile app for its customers
Walmart lowers money transfer rates, unveils mobile services
Fabletics’ omnicart technology links in-store fitting room to online shopping cart
Best Buy customers can now control smart home devices using their voices

Consumer Goods

Ikea finds out customer preferences in AI: straight from the horse’s mouth
Nestle leverages Digital Ecosystems to transform its Bottled water Biz
Apple Pay transactions surged 450% over the past year
Apple acquires popular sleep tracking platform and hardware maker
Toys R Us introduces tablets to improve staff-customer interaction
Pepsi integrates Snapchat on bottles of its limited edition Pepsi Fire range

Financial Services

The transformation of mobile applications for financial services
MasterCard and General Motors power digital payments
American Express new Alexa skill lets you pay bills with your voice
Visa to use token service to offer customized digital card management services
MasterCard tests payment card that leverages biometric technology
Western Union Facebook Bot makes money transfer easier
WoraPay, order ahead app integrates Masterpass

Healthcare / Pharma

Healthgrades, Conversa roll out AI-powered chatbots
Johnson&Johnson leverages the power of 3D Printing technology
Providence Health uses mobile app to help time-starved young moms
Microsoft’s vibrating watch Emma quiets Parkinson’s tremors
Abbott launches smartphone-compatible insertable cardiac monitor
Fitbit leverages digital to get deeper into healthcare ecosystem

Focus of the Month: Restaurants going Digital

Top Digital strategies that spice up CX in restaurants
Starbucks attempts to balance technology, in-store experience
McDonald’s to be the first to have Mobile ordering at all U.S restaurants
Unicorn frapp frenzy spurs mobile, digital innovation at Starbucks
7 companies that are changing the face of restaurant marketing
The Cheesecake Factory, Subway and FreshDirect introduce bots to improve CX

Walmart’s technology incubator hires Jennifer Fleiss as its CEO
Lululemon Athletica taps REI’s Averill as Executive Vice President and CTO
GroupM names Lindsay Pattison as CTO to enhance agility
Levi Strauss promotes Chris Clark to CIO
Procter & Gamble announces Javier Polit as its new CIO

Dell seeks Senior Technical Professional - CTO
JPMorgan Chase is looking for CDO Finance
Gartner seeks Leadership partner, Data and Analytics
Citi Bank is looking for CDO Data Quality Delivery head
Kelly Services is looking for CDO Compliance Analyst
Robert Half Technology is looking for CIO
JPMorgan Chase is looking for CIO and Treasury

Jul 26, 2017 11:26:41 AM

Omnichannel NOW Newsletter April 2017

Digital_Transform_News_April_Edition

Retail

Kohl’s amps up digital to enhance Omnichannel shopping experience
Starbucks creates its first dedicated Mobile order and Pay store
Walmart pushes Omnichannel shopping with new tech incubator in Silicon Valley
Lowe’s introduces store navigation using Augmented Reality
Nordstrom moves Point-of-sale to the cloud
Ulta Beauty, Madison Reed team leverage ‘Madi’, a hair-color recognition chatbot
Dunkin’ Donuts enables order ahead feature through Google’s Waze app
Williams Sonoma introduces Augmented Reality app for Pottery Barn brands
Sephora launches Augmented Reality app - Virtual Artist

Consumer Goods

Adidas unveils mobile fitness app for fitness freaks
L'Oréal Canada to launch beauty services on Facebook Messenger
Google and Levi’s smart jacket wears hit stores this fall
Jenn-Air® connected wall ovens will respond to Alexa voice commands
Adidas shapes Futurecraft 4D shoe using digital light synthesis technology
Montblanc unveils its first smartwatch
Everlast and fitness tracking innovator PiQ brings artificial intelligence to boxing