Omnichannel NOW Newsletter Archive

  Financial Services

• CIO Vipin Gupta talks on KeyBank’s transformation of consumer banking services
• Western Union expands its mobile offerings with new money-sharing features
• Chase unveils Chase Pay mobile payments app
• American Express upgrades chatbot to enhance banking experience
• BoA adds budgeting tool, nearby deal-finder to mobile banking app
• Citibank offers cutting-edge app services for its upper-level investors
• First National Bank integrates touch ID for app security innovation
• Citizens Bank adds digital investing capabilities to wealth management platform
• TD Bank launches transaction tracking app to curb spending

  Consumer Goods

• Sephora integrates with Vodi for its e-gift card capability
• P&G’s Clairol unveils Augmented Reality app to virtually try on hair colors
• Adidas rolls out 3D Runner, its 3D-printed shoe via Confirmed app
• The Wall Street Journal unveils immersive VR app
• Meitu uses Augmented Reality app for virtual try on and purchase

  Focus of the Month: Digital Banking Experience

• KeyBank’s transforms Digital Consumer Banking
• Omnichannel Personalization in Banking & FinServ Companies
• How digital innovation is transforming banking

• Atif Rafiq hired as Volvo’s Chief Digital Officer to drive digital transformation
• Rob Roy joins Sprint as Chief Digital Officer to improve CX
• Robert Peck joins Credit Suisse as Head of Global Internet Investment Banking
• Lety Nettles joins Rent-a-center as VP, Digital Integration
• Scotiabank names 5 new senior hires to spearhead digital strategy

• VW Credit seeks SVP & Chief Digital Officer to lead digital transformation
• Wall Street Journal seeks SVP, Technology/ Product
• UnitedHealth Group seeks Vice President, Digital Transformation
• Michael Kors is looking for a Vice President, E-Commerce
• Nielsen Innovation Practice is looking for VP, Engineering
• JPMorgan Chase seeks VP, Digital Product Manager
• Providence Health & Services seeks Sr. Director Operations Digital Innovation
• Toys“R”Us seeks Director, Digital Product Management
• US Bank seeks Omnichannel Experience Design Director
• CVS Health seeks Director - Digital Personalization Enablement

  Financial Services

• Citibank unveils digital wallet with Citi Pay as consumer adoption soars
• CBA and Wells Fargo combine blockchain and IoT to revolutionize trade finance
• JP Morgan, Bank of America & Wells Fargo join forces to take down Venmo
• Allstate revamps digital payment method to keep up with mobile finserv popularity
• Citi opens up its tech and architecture with global API developer hub
• MasterCard embraces chatbot integration

  Consumer Goods

• Nike’s revolutionizes the in-store experience with a new SoHo store
• L’Oréal launches virtual reality hair education for salon stylists
• Sephora’s ecommerce innovation—wields AI and debuts beauty bot
• Adidas launches Glitch boot by invite-only app in “revolutionary approach”
• Volvo trials concierge app to refuel and relocate your car
• Clairol’s augmented reality app eases customers’ hair-dye worries
• Burberry’s CEO prioritizes digital technology to revive performance
• Allure’s companion app could augment real change in publishing

  Focus of the Month: PhotonWorld 2016 Recap

• The Evolution of Digital: Photon’s Top 5 Predictions For 2017
• See some spectacular photos from PhotonWorld 2016
• Check out short clips of Photon's CTO keynote at PhotonWorld 2016

• GE Energy Connections names Steven Martin Chief Digital Officer
• Weis Markets appoints R. Gregory Zeh, Jr. as VP and CIO
• Former Stapes CIO Tom Conophy joins AutoNation Inc. as Chief Technology Officer
• Brunswick Corp named Danielle Brown as VP – Chief Information Officer

• Morgan Stanley seeks VP, Digital platform
• Visa seeks VP, Digital & Mobile Product Development
• JPMC seeks VP, Digital Product Manager
• Visa seeks VP, Engineering Innovation Labs
• Macy’s seeks VP, eCommerce Engineering & Mobile App
• PepsiCo seeks Senior Director, IT Strategy
• MasterCard seeks Sr. Director, Digitization & Tokenization Products

Retail

• Walgreens amplifies mobile ordering by integrating on-site mobile with ship-to-store
• Neiman Marcus focuses on omnichannel improvements
• Target translates customer’s love into mobile experiences
• CVS Pharmacy takes CVS Pay nationwide following successful pilot
• Staples enabled Apple Pay through mobile site and app
• Kohl’s launches its own mobile payment option — Kohl’s Pay
• Nordstrom taps mobile to bring personalization into stores
• Walmart’s Sam’s Club rolls out scan and go mobile checkout services
• Chevron to offer NFC mobile payments at the pump

Financial Services

• Western Union launches mobile money transfer app in Canada
• JPMorgan Chase is building a blockchain on Ethereum
• American Express launches Amex for developers
• US Bank finds geolocation innovation for anti-fraud
• ABN Amro enables payment requests through Apple’s Siri

Consumer Goods

• Campbell’s heats up mobile recipes via weather pattern-driven AI ads
• PepsiCo garners 8x ROI with gamified mobile coupons
• Luxottica Group's Oakley brand launched fitness tracking eyewear Radar Pace
• Skechers boosts in-store experience with Instagram-integrated commerce app
• Rimmel unveils augmented reality mirror, virtual try-on options for cosmetics
• Mary Kay launches social-first omnichannel campaign
• Aldo creates single view of omnichannel shoppers

Focus Market of the Month: Loyalty Program

• How to build a successful Omnichannel Loyalty Program
• Walgreens debuts new subset of loyalty app targeting beauty fans
• 7- Eleven shifts focus to its app-based 7Rewards loyalty program
• Mondelez lifts customer loyalty by 25% by mobile coupon redemption
• Quiznos launches loyalty program app called Toasty Points
• Marriott taps power of loyalty program and Pokémon Go
• Bed Bath & Beyond pilots membership-only loyalty program
• Mac Cosmetics’ new members-only app includes tiered loyalty levels, offers

• Ford Motor names Rajendra "Raj" Rao as CEO of Ford Smart Mobility
• Anjani Kumar joins Collabera as Global Chief Digital Officer
• Pizza Hut appoints Helen Vaid as Chief Customer Officer
• Weis Markets appoints R. Gregory Zeh, Jr. as  Vice President and CIO
• Google hires David Foster as VP of Product Engineering

• Rakuten seeks Group VP, Technology
• CVS Health seeks Director of Omnichannel Merchandising
• Visa seeks Director, UX Innovation
• Bed Bath & Beyond seeks Director, Mobile Strategy and Product Management
• Sterling National Bank seeks Director, Digital Channel Management

Retail

• Target pilots reward program in its mobile app to bolster omnichannel strategy
• Neiman Marcus focuses on omnichannel improvements
• Tommy Hilfiger & Burberry launch chatbots—here’s why chatbots are all a rage
• WalMart Inc.’s Sam’s Club rolls out scan-and-go mobile checkout
• Rutter’s farm stores add NCR optic solutions at its stores
• Domino’s innovates on pizza ordering with Facebook Messenger bot
• Urban Outfitters taps omnichannel to spur growth
• GAP updates e-commerce site for its brands for a “better shopping experience”
• Burberry’s personalization tactics of see-now, buy-now via social touchpoints
• Web sales drive all of Best Buy’s growth in Q2

Financial Services

• Chase adds new mobile capability for searching vehicles and financing options
• HSBC’s new technology allows opening a bank account with a selfie
• RBS pilots Ethereum to support domestic payments system
• Citi, HSBC test blockchain for reference data management

Consumer Goods

• Walgreens dives deeper into advanced digital healthcare offerings
• Sephora expands its education-driven monetization with new android app
• Pfizer develops mobile app to monitor depression
• General Mills’ Box Tops campaign gets a mobile makeover
• Toyota’s new app incentivizes safe driving with mobile coupons
• Mac Cosmetics’ new members-only app is uncapping mobile sales

Focus Market of the Month: Holiday Season 2016

• Hustle up for the holidays: omnichannel retailing lessons
• Halloween spending to reach $8.4B, highest in survey history—NRF
• Here’s how millennials are shopping this holiday season
• Best Buy to launch Oculus Rift VR Demos across stores to drive holiday traffic
• Target gears up for holiday season
• Lululemon tries on ship from store for the holidays

• ABB appoints IoT pioneer Guido Jouret as Chief Digital Officer
• Petco appoints John Zevada as SVP & Chief Information Officer
• Tory Burch appoints John Douglas as CTO
• Ken Worzel becomes Nordstrom’s new president for its e-commerce site

• Mastercard seeks VP, Global Digital Marketing
• Saatchi & Saatchi Wellness seeks VP, Engagement Strategist
• Marriott is looking for Sr. Director, Digital Merchandising
• Tiffany & Co seeks Sr. Director, Omnichannel & Direct Marketing
• Wolverine Worldwide seeks Sr. Director DTC Marketing, Analytics
• Estee Lauder seeks Director, Marketing
• KPMG seeks Director, Digital Technology

Retail

• Walgreens’ lessons for mobile success
• Macy’s pilots AI-powered mobile shopping assistant to boost in-store CX
• Staples leverages bots to facilitate online orders, queries
• Sears borrows from Pokemon Go for app-based in-store scavenger hunt
• Walmart Canada’s new app offers rollback alerts, buy-online-pickup-in-store
• Nordstrom’s strong Q2 e-commerce sales driven by sharp focus on mobile
• CVS debuts CVS Pay, an app that integrates mobile payments, pickup and loyalty
• Canadian Tire to focus on digital initiatives, including same-day delivery

Financial Services

• Wells Fargo, JPMC, Citi among big banks teaming up for cybersecurity
• BoA gets a mobile revamp
• Morgan Stanley’s CEO and CFO talk about the bank’s digital strategy
• PNC, U.S. Bank add support for Microsoft Wallet on Windows 10 Mobile
• Fifth Third Bank rolls out its own digital wallet for in-store, online payments

Consumer Goods

• Sephora adds 2 mobile-first digital tools to improve engagement
• Nestlé to develop a digital health platform for personalised health recommendations
• Clorox fuels product sales, donations with mobile receipt campaign
• P&G launches online subscription business for Tide Pods
• Heineken goes hyper-local on mobile to connect soccer fans with brand

Focus Market of the Month: Personalization

• Powerful Personalization tactics from Fortune 500 brands 
• Starbucks is building true personalization capability within app
• Top 7 benefits of personalization 
• BMW adds personal digital assistant for seamless customer experience

• Citi hires Gavin Michael as Head of Technology for Global Consumer Banking
• Nike appoints Skip Potter as Chief Technology Officer
• Citizens Bank names Lamont Young as Head of Digital
• USAA appoints Heather Cox as Chief Technology and Digital Officer
• Patterson Companies hires Todd Marshall as Chief Marketing and Digital Officer
• Tyson Foods appoints Tim Madigan as VP, E-Commerce
• Fitbit announces Adam Pellegrini as VP of Digital Health

• UnitedHealth Group seeks VP, Digital Transformation
• Discover Financial Services seeks VP, Digital Strategy and E-Commerce
• Big Lots Stores seeks VP, E-Commerce
• Michael Kors seeks VP, E-Commerce
• Morgan Stanley seeks VP, Digital platforms
• Citi seeks VP, Digital Strategy & Experience
• JPMC seeks VP Digital Program Manager

Retail

• Walgreens lets customers redeem digital coupons for online, in-store purchases
• Macy's app leverages beacon technology to provide in-store product info
• JCPenney redesigns app, adds same-day pickup; a look at how digital improves sales
• Target’s Cartwheel app gets in-store features; CIO says digital is top priority
• American Eagle Outfitters brings image recognition tech into app’s search bar
• Kohl’s CTO reveals plans for holograms, mobile pay and smart hangers
• Staples rolls out same-day delivery service for online orders
• Lowe’s using Tango technology to develop 3D app for home improvement projects
• Barnes & Noble CDO discusses the bookseller’s digital and mobile plans

Financial Services

• Chase Pay expands mobile payments reach, accepted at Shell across US
• USAA becomes first US bank to offer voice-guided deposit feature in app
• BMO’s “first-of-its-kind” service lets users open bank account via smartphone
• ABN Amro introduces investing via Mobile Banking app
• Bank of America enables cardless transactions through Apple Pay at select ATMs

Consumer Goods

• Sephora doubles down on AR and AI for virtual trials, live tutorials, chatbot service
• L’Oréal USA launches make-up themed emoji keyboard app for beauty lovers
• Nike adds native biometric authentication to SNKRS; launches open-source software
• PepsiCo’s CEO Indra Nooyi talks about the firm’s digital drive
• Akzo Nobel upgrades Visualizer app with video visualisation tech and AR
• Coty-owned Rimmel lets users try-on other people’s make-up styles via new AR app

 Focus Market of the Month: Intelligent Assistants

• The rise of chatbots and conversational interfaces: redefining brand engagement
• Citibank tests app with Amazon’s voice recognition tech for bill payments
• American Express previews Amex bot for Facebook Messenger
• Capital One launches robos that function as digital advisers; humans on call too
• Whole Foods’ Messenger chatbot helps users find recipes using emojis
• Rolls Royce’s AI-powered luxury car heralds the future of mobility

• AIG names Michael Lewis as Chief Digital Officer
• Chubb Limited appoints Ed Levin as Digital Business Officer
• Del Monte names Robert Long as VP and CIO
• Daimler hires Sabine Scheunert to head new digitization unit

• Citi seeks Senior Vice President, Global Digital Strategy
• The Hartford seeks Vice President, Digital Marketing, Personal Lines
• Visa seeks Vice President, Global Sourcing, Technology Sourcing Head
• Morgan Stanley seeks Program Manager, VP - Digital Platforms
• Lincoln National Corporation seeks Head of Digital Analytics

Retail

• Macy’s VP of digital media focuses on location data to drive omnichannel strategy
• Best Buy adds same-day delivery to 11 markets as part of omnichannel strategy
• Target’s Cartwheel app now equipped to redeem third-party coupons
• Starbucks updates its mobile app with personalized offers, new rewards program
• Dunkin' Donuts rolls out a new app and new DD Perks promotion
• Lowe’s pilots HoloLens-powered in-store AR to ramp up shopping experience
• Domino's new app allows users to order pizza without them having to click
• Taco Bell tests ordering via artificial intelligence on Slack
• Pizza Hut, Wingstop, CiCi's Pizza execs discuss mobile apps' business impact

  Financial Services

• Bank of America simplifies online payments; also to release Windows 10 app
• Western Union launches ‘WU Edge’ - a digital trading arena for businesses
• U.S. Bank upgrades mobile app for iPhone with Touch ID feature
• Diebold set to enhance banking experience for customers via “smart” ATMs
• Bank of Montreal to allow validation of online payments via fingerprints and selfies
• Visa Inc.’s swipe-to-pay tool simplifies user experience with Visa Checkout

  Consumer Goods

• Sephora’s Virtual Artist to have live 3D facial recognition on app and website
• Nike’s latest app offers a range of personalized services
• Fossil Group to launch 100+ wearables for 8 brands by 2016 holiday season
• By 2016 end, Samsonite suitcases to have beacons for easy, private tracking
• Diageo (owning Johnnie Walker, Smirnoff) targets US restos with app investment

  Focus Market of the Month: Automotive

• The new Ford Escape drives connectivity, mobility, and CX to the next level
• Hyundai Motors America's CEO says cars to make 'ultimate mobile device'
• Audi’s A3 series enhanced with digital innovations
• BMW’s latest app notifies car owners when it is time to leave
• Honda’s personalized digital ads result in 29% sales lift

• GE Healthcare appoints Charles Koontz as Chief Digital Officer
• Alain Fischer appointed as Chief Digital Officer of Societe Generale
• Universal Music Group hires Ty Roberts as Chief Technology Officer
• Jennifer Sepull joins USAA as Chief Information Officer
• Petco hires Jodi Watson and Spencer Insolia for online growth
• Ashley Price joins Abercrombie & Fitch as SVP and Creative Director, Marketing

• BMO Harris, a Bank of Montreal subsidiary, seeks Head of Digital, US
• Capital One seeks Head of Professional Services group
• NBCUniversal is seeking VP, Digital
• Macy’s requires VP, Architecture and Platform Services
• HSBC seeks VP Head of Digital Commerce
• McDonald’s is hiring Global Digital Director, User Experience & Design